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I bought three dresses and tried to return them by mail. Packaged them with receipts. Three weeks later no credit on my debit card. Called. Said they never received receipts with purchases. Sent proof of purchases with copied receipts and fedex tracking #. No response....
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#1085768
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I would like to make you aware of a situation that happened in your location in Beachwood, OH at the Beachwood Mall. If the situation itself wasnt bad enough, the way your associates handled it was even worse. On July 6th, I was in your contemporary denim section....
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#1075870
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I ordered a gown for my son's wedding. The gown arrived and it has some spots on the front, looks like a fabric flaw. I tried to contact Customer Service to return this gown and reorder in same color and size. She kept telling me that my card was declined which is not...
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1.8
Product
#1073837
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Saks Fifth Avenue Customer Care Review

Saks Fifth Avenue
#989198
Saks' phone service very very bad! And they told me I can't complain because they don't have a manger . And they hang up my phone two times! I can't believe a big company can do this to a customer! I need your company to tell the customers why we pay the money to bear this bad service!
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Saks Fifth Avenue Customer Care Review

Saks Fifth Avenue
#975324
2.7
Details
Any other retail store has normal customer service wait times of about 30 seconds. Saks Fifth Ave as big as it is - 20 minute to talk to clueless agents that put u on hold non stop
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Shoes Review

Saks Fifth Avenue
#818835
Horrible Service, I will never shop here. I placed an order for a pair of peep toe booties and never received an email stating they were sold old after the delivery date. I had to contact customer service and the rep was so unprofessional, worse service ever. Garbage Company and fraud
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Coat Review

Saks Fifth Avenue
#674708
1.0
Details
I purchased a coat and A week later it was $50 cheaper . I sent numerous emails never got a response obviously this company does not care about its customers. Never shopped here again
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Website
Trying to return a defective item I ordered online. Have waited on hold for 30 minutes or longer on several occasions and then get a customer service person in the Phillipines who appears to be reading from a manual and barely understands English and is NOT helpful at...
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#1070565
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I ordered a pair of jeans online, April 06, 2017. I received an order placed by another customer, but packed and sent to my address. I quickly notified customer service and was instructed to return the items with the free return label. I was frustrated by the error and...
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2.7
#1066805
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I have a issue with getting store credit in Saks Fifth Avenue. I got wedding gift from my friend from Saks Fifth Ave. She purchased bracelet in LV store in NYC. I moved to CA after ceremony. I would like to exchange the gift from the friend to something else in Saks...
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1.0
#1050181
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I HAD A REALLY BAD EXPERIENCE AT THIS STORE LOCATED AT DAELAND MALL .... EVERYTHING STARTED WITH A PHONE CALL TO SAKS @ DADELAND I WANTED TO BUY A PERFUM ( KILIAM) TO MY GIRLFRIEND ... MY SALES PERSON DIDN'T ANSWER ON TIME SO I DECIDED TO WAIT BUT WHEN SHE CONTACTED ME...
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3.3
I didn't like
  • Customer service
#1008026
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Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks sent me an item and it was delivered on 12/19/16 - I was gone on vacation out of state from 12-16 to 12/30. Our office didn't open until 1/3/17 and when I received the 91656605, I opened it and it was the correct designer, Givenchy but it was the wrong item. They...
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1.0
I didn't like
  • Customer service
  • Distribution center
  • Delivering wrong item
#1000995
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I am very disappointed in this company's customer service I called today on 1/27/17 and got a rude representative 2 weeks ago I ordered Versace sandals then get a email saying my order was cancelled due to them being sold out I call the customer service and one...
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#998699
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Bought a Cartier watch for my husband. Later when I came back to return it because he didn't care for that style, they gave me a really hard time. First of all, the associate took the watch to show it to her manager and came back with the wrapping already off and...
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1.0
I didn't like
  • Rip off at saks
  • Sarcastic remarks
  • Worst customer service ever
#993764
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