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It is the busy shopping season and I am trying to place an order for Christmas beyond the website's capabilities. I'm trying to get a live body on the phone or through their chat function. I have been trying for 4 HOURS to speak to SOMEBODY. No wonder these department...
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#974602
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I have been trying to place an order for five times with Saks Fifth Avenue. It is now going on three hours. The website stated that I needed to reset my password and I would receive an email with a link. Three hours later the email is still not received. I called...
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#971496
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I placed an order back in November and used a promo code where I would receive $25 back in a gift card if I purchased at least $100 of beauty products. I did that, and they never sent the card and refused to send one. I spoke to several reps who said they would honor...
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#970517
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Saks Fifth Avenue - Ordered shoes at the store and received worn ones and they refused return
Saks Fifth Avenue - Ordered shoes at the store and received worn ones and they refused return
I ordered a miu miu shoes online, they came the wrong size so I went to the store itself to exchange them...they did not have them in their inventory. So the sales person gave me her business card her name is Mars Atik, so that she assists me on the phone if anything...
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Anonymous
Anonymous

I would lodge a formal lawsuit and calculate your time and trouble.

1.5
Product
#968453
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I purchased a pair of Giuseppe hi tops from their recent sale and paid using my credit card. The purchase went through fine and quickly received an order confirmation from Saks stating the order was made and would be sent as soon as the funds cleared, as I made an...
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3.4
I liked
  • Good website
I didn't like
  • Cancelled order without telling me
#964666
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Black Friday sales ordered a pair of Ferragamo shoes onlines and SAKS is promoting shipping to Canada since they just came to Canada. Got email confirmations from Borderfree but then also from SAKS with different informations which is completely difference from what I...
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#963736
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Tried calling three times, waited ten minutes each time, finally got to speak to someone, who said there was a high volume of calls from my area. I said maybe Saks should employ more people. Then I asked for bust measurement of a (very expensive) shirt, was told she...
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1.5
#945114
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Saks Fifth Avenue - Feels like I'm wasting the customer service representatives time!
Trying to ask about my order status today through their chat service. ABSOLUTELY PISSED. The order is a pre-order item, so I understand they are trying to get it and ship it to me. But really the representative simply copied and pasted the answer on her "training...
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LadyScot
LadyScot

You are wasting her time. How many times does she have to tell you that they do not have the item and are trying to get it? Pre-orders always get shipped first, and the stores...

I didn't like
  • Customer service
  • Rude untrained associates
  • Worst customer service ever
#928507
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This company is a complete joke. Everyone in the customer service department doesn't know what's going on, all the managers are incompetent and can't manage to do anything without emailing someone. Long story short this coming received a package I returned on June 27th...
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Anonymous
Anonymous

Ditto. I have been given the run around on a pair of $600 shoes that were returned in October. Jan 3, 2017 and still no refund. I have called and called only to be left on ...

1.0
#891282
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I had a question on a final sale item that was sent to me in the wrong size. Wedge sandals. After several days, I received an auto-response about returns, which didn't apply to me. My invoice was marked no returns, I didn't want to (nor could I) return them. I just...
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LadyScot
LadyScot

I'm sure they will miss you.

#882433
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