Saks Fifth Avenue
Reviews and Complaints
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Verified Reviewer | New York, New YorkMissing Order Never received Order #30112****
Hello and how are you doing? Hope all is well, Im writing to you in regards to my order #30112**** for item: Avirex Icon Leather Jacket which I provided a photo of below.
I still havent received my order the tracking shows it was delivered December 6th but I have yet to receive it! When I came home from work that day I didnt see my package at my door so I checked the vicinity of my property and checked with my neighbors as well to no avail. If Im not mistaken this package was supposed to be signature required which is why I dont understand why it was left on my property without me being home. How is it saying this package was delivered if I never signed for it.
I even have a sign in front of my door Hello and how are you doing? Hope all is well, Im writing to you in regards to my order #30112**** for item: Avirex Icon Leather Jacket which I provided a photo of below. I still havent received my order the tracking shows it was delivered December 6th but I have yet to receive it! When I came home from work that day I didnt see my package at my door so I checked the vicinity of my property and checked with my neighbors as well to no avail.
If Im not mistaken this package was supposed to be signature required which is why I dont understand why is it saying this package was delivered if I never received nor signed for it. I even have a sign in front of my door which states not to leave any packages out front of Im not home. With my phone number attached as well so if need be the driver can call me: no Im not sure if the package was left out front or if it was delivered to a wrong adress or something but Im trying to find out whats going on with my package!! Can you please look into this matter for me and reach back out to me please?
This item I ordered was supposed to be for my son for Christmas and I cannot afford to take a lost on this. Anything I can do to help please feel free to contact me I appreciate your time and assistance Im this matter and look forward to hearing from you!! Thank you and God Bless!! which states not to leave any packages out front.
Im not sure if the package was left out front or if it was delivered to a wrong adress or something but Im trying to find out whats going on with my package!! Can you please look into this matter for me and reach back out to me please? This item I ordered was supposed to be for my son for Christmas and I cannot afford to take a lost on this.
Anything I can do to help please feel free to contact me I appreciate your time and assistance Im this matter and look forward to hearing from you!! Thank you and God Bless!!
Icon Leather Jacket
Avirex
Icon Leather Jacket
X-large
- Do not understand why the package was not signature required
Preferred solution: Full refund
User's recommendation: Please make sure you either pick up in store or make sure your home the day of
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing package
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInjury
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Rockland, MassachusettsPoor service and not as advertised. Orderes a 7uk 8us and the oacking slip said above but the shoe was 6 uk and 7 us. Could barely understand phone service ooerator..
User's recommendation: Go to a higher end store. Saxs no longer cares
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Verified ReviewerMy refund is not returned
Preferred solution: Full refund
The company has not mailed a paycheck and no one appears to want to help me resolve this issue.
They owe me a refund and ignore me
User's recommendation: Don’t expect customer service here unless they’re making more $$
Call for dispute about a charge that baby brought to my account American Express gift card nothing was taking care about that tell me your cab someone to call me back have mercy that call yet
Compré a Mickey leather waist bag el 8 de abril...
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Verified Reviewer | Nashville, TennesseeCan't get order thru
User's recommendation: Visit the store in person!
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Verified Reviewer | Chapel Hill, North CarolinaPromotion code not working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo reply with case number
I am absolutely shocked and wont let my recent experience pass by lightly because I dont like being under valued as a loyal customer of Saks for over 15 years.
I made a purchase that was an error, addressed it via email within 1 hour.
I was told somebody would contact me within 24-48 hours.,
This never happened!!!
I expressed my concerns about shipping emails I was getting and feel that I was ignored deliberately so my order gets shipped ( money to be made off me) more than genuine care to stop this inconvenience.
I just received an email to say my item has been shipped.
Absolutely unforgivable customer service. What if this was you or someone in your family being treated like this.
I dont have money to throw around and let things slide. But to see now in the 1 time of need how you value customers is a real eye opener.
Please advise what you will do in this matter.
- Nice products
- No aftercare or genuine care
Preferred solution: Full refund
User's recommendation: Don’t expect genuine care or support
Fraud by sales advisor
User's recommendation: Avoid Saks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlace order
Preferred solution: I want to speak with someone from management.
User's recommendation: Do not trust Saks when ordering their products.
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What difference does it make how I'm doing ? You are the one with the "Pissed Consumer" issue.