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I had a question on a final sale item that was sent to me in the wrong size. Wedge sandals. After several days, I received an auto-response about returns, which didn't apply to me. My invoice was marked no returns, I didn't want to (nor could I) return them. I just...
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LadyScot
LadyScot

I'm sure they will miss you.

#882433
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I purchased an expensive pair of Robert Clergerie shoes from Saks in April. Five weeks after I received them, the sole of one of the shoes came loose. I was simply walking across the floor of a convention center and suddenly realized the sole of one shoe was falling...
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#866613
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Made an online purchase for $158. When the merchandise arrived, it had an attached price tag showing $98. Called Saks' "customer service" department and asked for the $60 difference to be credited to my account. They flatly refused; in fact, three different people...
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LadyScot
LadyScot

They did not gouge you. They offered an item at a price and you thought it was good enough to pay. Clip the tag off and go on about your business. If the tag had been higher w...

I didn't like
  • Rip off at saks
#866272
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On May 2, I ordered a $1475.00 Gucci handbag online. When I received the order 4 days later, I opened the box to find a Gucci bag that was not any way close in description to what I purchased. I bought the Gucci leather microgussima bag in chocolate brown. What I...
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LadyScot
LadyScot

With the high amount of credit card fraud running rampant these days, it does not surprise me that it took that long for a refund. Even your credit card will make you wait 30 ...

2.4
Glen Carbon, Illinois
#865796
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Tried to purchase a few items on line. Got to check out, and attempted to check out as a returning customer. Entered my email address and password, and was told that it does not match or does not exist. Then tried to check out as a guest. After filling out all of...
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1.0
#863501
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It has been frustrating on not able to order on line because it is always having technical difficulties. Come back laterHow are you expecting to conduct business like this? And be competitive.Does Saks don't have good technical support? pretty shameful and...
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The Hammocks, Florida
#842089
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I order a made to measure mens suit and when it came in the pants were the wrong size. Instead of cutting me a new pair of pants made to my measurements they sent a pair of off the rack pants and wanted saks fifth ave tailors to recut the pants to fit me. The manager...
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1.0
#820223
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Shoes Review

Horrible Service, I will never shop here. I placed an order for a pair of peep toe booties and never received an email stating they were sold old after the delivery date. I had to contact customer service and the rep was so unprofessional, worse service ever. Garbage Company and fraud
#818835
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Hello, I am a customer who made a VERY expensive order on 2.11.15. I went onto your website and ordered a mens prada wallet for an anniversary gift and I paid $32 extra to have next day delivery. However, when I received my confirmation email and shipping and tracking...
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#788849
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I am done shopping at Saks. I purchased an Armani coat. After 32 days I decided to return it (in truth I had found it on sale somewhere else.) I had not used it; tags are still on it. I specifically checked the price on line because I know that after 30 days you...
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Anonymous
Anonymous

This was not Sak's fault and an unfair review.

2.5
I didn't like
  • Customer service and returns policy
#743194
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