Saks Fifth Avenue
Reviews and Complaints
Refund
Refund
They did not get back to me
I tried calling and ordering few times never hot success
Purchase
Discount shown did not apply
- Beautiful merchandise
- High prices
Preferred solution: I wrote above
User's recommendation: Have some symbol on the discount notice to take you to an explanation
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Verified Reviewer | Miami, FloridaGift cards online
Preferred solution: Full refund
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Verified ReviewerDiscount code
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWebsite Crashed Before Midnight as I was checking out on Black Friday
I am very disappointed with the website experience. I was in the midst of purchasing Tom Ford Eau de Soleil Blanc Eau de Toilette in a 3.4 Oz size for a discounted price of about $190, if I recall (orig.
$210). On top of that, I entered the code BFGCSF for $75 off my purchase. Suddenly, before midnight but after 11:50 pm, the website crashed and remained down for many minutes.
The website was finally restored about ten minutes later, after midnight. The offer switched from $75 off to $50 off (gift card) and the perfume is no longer on sale!
I would desire a price correction for this purchase; this is wholly unjust as a consumer who just spent time scouring the website and was about to checkout only for it to crash before switching up the entire offer.
Preferred solution: I want to be able to purchase the product with the original pricing and offer
User's recommendation: Saks Should Be Held Responsible for Website Crash
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Verified Reviewer | Miami, FloridaBad and discrimination experience
IVE NEVER IN MY LIFE FELT SO HUMILIATED AND DISCRIMINATED LIKE TODAY 10/16/2022 IN THIS SACKS IN THE PERFUME DEPARTMENT. TO THE MANAGERS OF THE CITY BRICKEL SAKS , YOU GUYS HAVE TO TRAINING BETTER YOUR SELLER IN EDUCATION, COSTUMER SERVICE AND THE BRANDS THAT YOU HAVE !!!
Today I went to Saks to the perfume department and a middle age lady with a dark red hair put it up ( dont know her name but she is Cuban ) tried to show me some perfumes, I told her that I buy perfume from a web site that they are cheaper than Sacks .
Immediately she changed her attitude and started to look at me in a bad way , another guy ( tall , dark hair and Cuban too ) came and started to asking me how much the Delina cost in this web site , I told him that the difference is 70$ . I asked her if They had Xerjoff ( an Italian collection perfume brand ) and she looked at me and says in very rude way that she didnt know that brand and the guy says the same thing . THEIR FACES WERE Like you buy cheap things and that brand nobody knows it !!!
Guys , If you dont know some brands doesnt mean that they dont exist, and SAKS HAS TO TRAIN THEIR SELLER BETTER !!! Then , another girl that she was in the Pefume De Marly part asked to the lady about the web site and she told her : ALL THOSE WEB SITE SELLS PERFUME CHEAPER FOR PEOPLE THAT DONT HAVE ENOUGH MONEY TO BUY IT HERE !!!
I felt so bad , nobody in my life have treated me in that way, I felt discriminated and humiliated!!! That lady doesnt know me !!
I can afford perfectly fine the perfume that I want it . Just My bag and my hair extensions together make her monthly salary !!!
Preferred solution: Apology
User's recommendation: Discriminatory and lack of respect
Poor customer service
Hello,
My name is Rupinder Sandhu.
I bought a Fergamo bag on May 26, 2021 from Saks Fifth Ave Calgary, Alberta.
I contacted the store by phone on March 13, 2022 to inform them that the bag's hook is broken. I have saved the hardware that came off.
The sales clerk took the information and promised to get back to me. Didn't hear back. Called numerous times to the store, nobody answered.
Went there twice to ask if it can be repaired. I was asked to produce a receipt which I could not locate.
Yesterday, December 19th, I went there again with my credit card on which the bag was purchased.
I was told that they have no record of this purchase in their system and made me feel like I was lying about it.
I went through my credit card statements and found the following information:
#835
Date: 26/05/2021
Reference Number: 7525****JST1J41L5
Charge: $1029
Fergamo bag
My complaint is that Saks didn't stand by the products that's sold, my calls were not returned and making me feel like a liar. Shopping is all about pleasant experience especially for designer goods.
I want an apology for the poor service and the stress it caused
User's recommendation: Don’t shop at Saks
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Verified ReviewerHorrible customer service
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Utica, MichiganOrder
Bad customer service
User's recommendation: I will not shop there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Freeport, New YorkCustomer service
User's recommendation: Be careful with orders online
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same case. Poor service!!!
very bad.
still waiting for the refund. I will not purchase at Saks anymore!