Saks Fifth Avenue
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Queens, New YorkI would like to return my order
Preferred solution: Full refund
Issues with return
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerFailed shipping. Inability to obtain gift card offered.
Ordered the boots at Bloomingdales will be ready for pick up later today.
The item is still processing. I have chatted with cs reps twice with no clue when to expect my order.
Cannot guarantee it will not sell out b4 they fulfill it. Mind you they have charged me in full already.
I chatted twice to be told there are delays due to the holiday promotions. Are you bot prepared after having over a year of almost 0 sales due to Covid? You do not delay charging for a service you cannot provide but then what do you offer as a way of reconciling with your loyal Saks clients? I have Macys Bloomingdales Neiman Marcus Bergdorf Goodman Nordstrom and Saks.
So out of any of those premier retailers why choose Saks if you cannot even keep up with the professionalism of an Old Navy or Payless? You should be ashamed of yourselves with such poor service no wonder you have horrible reviews. You all must do better.
I will definitely share on all of my social media platforms. Extremely Disappointing and Disheartening is all I can say.
- Designer products
- No resolution when they clearly are the reason for your issue
- Problem with refund at saks
- No gesture to resolve a bad experience
Preferred solution: Let the company propose a solution
User's recommendation: Shop Nordstrom or Bloomingdales even try Bergdorf. Saks is no longer what is used to be
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSaks fifth avenue stole my money
No answer no response
- Over priced
- Disrespects customers
- No care for customers
- Rude untrained associates
Preferred solution: Apology
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant Adult Toys, go to SAKS Wellness page.
Received a general email about SAKS products and in the email were pictures of adult sex toys, sexual lubricants and disinfecting cleaners. What?!?!
When did SAKS start to sell sex toys, they call it Wellness, I had to explain what this orange thingy was and how to use it to my co-workers. This was neither an OPT-In nor OPT-OUT email, it was sent to everyone. My friend's 13-year-old daughter asked her mother what some of this stuff was.
If SAKS is so desperate to make money that they are now selling sex toys and adult items, why not just start to sell *** I have no use for this company as they violated my trust and sent me adult *** email without me asking. Sad how far SAKS has fallen.
- Disrespects customers
User's recommendation: Unless you are OK with getting Adult product email, I would shop at Neiman Marcus of Bergdorf Goodman.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOMG I would give 0 stars if it was an option
- Nice products
- Customer service
Preferred solution: Price reduction
User's recommendation: DON'T BUY ANYTHING FROM HERE - ESPECIALLY ONLINE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShop here if you want defective garments and *** service!
- Defective garments
- Horrible service
- Will not refund tax
Preferred solution: Full refund
User's recommendation: AVOID!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brooklyn, New YorkCancelled order # 29413****
As a very loyal customer who spends thousands of dollars every year in saks fifth avenue (online and in the stores), I would expect a better solution and approach when an order that I placed was canceled with no fault on my end and just because it became "out of stock". When I placed the order it didn't even say its "limited inventory" or that it was subject to cancellation if it's out of stock.
It would be just fair to accommodate me with the same brand, color, and size and match the sale price that I paid when I initially placed the order. The representative on the phone did not give me the feeling that I am a valued customer after so many years that I and my family keep spending money in saks nonstop.
I was literally offended from the attitude of the representative that I spoke with who puy me down and made me feel like an unwanted customer.
I kindly ask you to address this matter and help me with my order. Thank you so much for taking care of this matter.
Preferred solution: Price reduction
Order paid and not received
---------- Messaggio originale ----------
Da: gloriabregant@***.it
A: orders@***.com
Data: 21/02/2022 09:50
Oggetto: Fwd: Re: Fwd: [EXTERNAL] Request Received Case #0371****
E' una vergogna!!!
It's a shame!!!
---------- Messaggio originale ----------
Da: gloriabregant@***.it
A: orders@***.com
Data: 14/02/2022 09:40
Oggetto: Fwd: Re: Fwd: [EXTERNAL] Request Received Case #0371****
Buongiorno,
sono la moglie di Luca Sioni, io ho fatto l'ordine e io sto ancora aspettando la consegna.
Se il pacco non può arrivare per favore restituitemi quanto ho pagato!!!
Mi meraviglio che un'azienda come la vostra sia poco seria.
Aspetto una vostra risposta!!!
---------- Messaggio originale ----------
Da: gloriabregant@***.it
A: lucasioni@***.com
Data: 21/11/2021 20:24
Oggetto: Re: Fwd: [EXTERNAL] Request Received Case #0371****
I still didn't received any answer to my e mail dated November 6th.
I marvel that a brand like Sacks Five Avenue can behave like this.
I made an order two months ago, I Payed 198,59 and still I don't know anything about the items I purchased.
I insist on respecting the terms our contract!
Send me what I ordered or else give me back my money!
If I don't receive a prompt reply, I will make a very bad review on your web site and social mediaLuca Sioni
Il 18/11/2021 16:08 Luca Sioni ha scritto:
---------- Messaggio inoltrato ---------
Da: Luca Sioni
Data: sab 6 nov 2021 alle 17:16
Oggetto: Re: [EXTERNAL] Request Received Case #0371****
A: Saks Customer Service Not Reply>
Buongiorno, chiedo cortesemente un sollecito riscontro alla mia richiesta di chiarimenti sullordine case n. 0371****.
Desidero sapere con precisione la data di consegna, assolutamente entro e non oltre 3 giorni!
Grazie
Luca Sioni
Il giorno dom 31 ott 2021 alle 18:18 Saks Customer Service Not Reply> ha scritto:
Saks
Hi Luca ,
Thanks for contacting Saks.
Weve received your request and one of our support representatives will get back to you as soon as possible. In the meantime, if you need additional assistance please refer to case 0371****.
Case Details:
Email Address: lucasioni@***.com
Name: Luca Sioni
Case Number: 0371****
Order Number:
Subject: [EXTERNAL] Re: Conferma della spedizione di Saks Fifth Avenue
Request: Buonasera, sono ancora in attesa della consegna del mio ordine effettuato
in data 27 settembre!!!
Chiedo cortesemente informazioni in merito.
Grazie
Luca Sioni
Il giorno lun 27 set 2021 alle 20:54 Borderfree ha
scritto:
>
>
> Conferma spedizione
>
> Grazie per aver acquistato da Saks Fifth Avenue.
>
> Buone notizie! L'ordine è stato spedito.
Qui sotto sono riportati un
> collegamento alle informazioni di tracciabilità e dei dettagli riguardo gli
> articoli della spedizione.
>
> In caso di domande, contattare 1-87*-***-**** o inviare una e-mail a
> orders@***.com.
> ------------------------------
>
> Informazioni di fatturazione e spedizione
> *Indirizzo fatturazione:* *Indirizzo spedizione:* *Metodo di pagamento:*
> LUCA SIONI
> via colonna, 42
> Pordenone, PN, 33170
> Italy Luca Sioni
> via Altan, 41/1
>
> San Vito al Tagliamento, PN, 33078
>
> Italy
> PayPal:
> lucasioni@***.com
> ------------------------------
>
> Riepilogo spedizione
>
> *Data ordine:* September 15, 2021
> *Numero ordine:* 28751****
> *Numero tracciabilità:* FW-E4X00108290****-AA
>
> Articolo Prezzo Quantità Totale
> Cropped Skinny Jeans
> 1435**** EUR 77.23 1 EUR 77.23
> Jean Mini Skirt
> 1452**** EUR 61.63 1 EUR 61.63
>
> *Subtotale articolo:* EUR 138.86
> *Spedizione:* EUR 23.92
> *Responsabilità:* EUR 0.00
> *Tasse:* EUR 35.81
> *Sconto ordine:* EUR 0.00
> *Totale:* EUR 198.59
>
> È stato addebitato un importo pari a EUR 198.59 al metodo di pagamento
> dell'ordine. L'importo corrisponde al totale per gli articoli di questa
> spedizione.
>
> L'importo verrà visualizzato sull'estratto conto come BORDERFREE 4980.
> ------------------------------
>
> Effettuando un ordine con Borderfree, sono stati accettati i nostri Termini
> e condizioni
>
> d'acquisto.
>
>
Sincerely,
Saks Customer Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dayton, OhioWrong Address - Reship Order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Detroit, MichiganNot giving me my discount
User's recommendation: Shop somewhere else, Saks always false advertise
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Miami, FloridaDamaged product
- Nice looking shoes
- Broke the same day i wore them
Preferred solution: Full refund
Order follow up
- Product
- Designer products
- Products
Preferred solution: Answer to a question
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenied a Refund
No one from Saks has contacted me. I have tried reaching out several times with no resolve.
This appears to be a problem with their company if you look on BBB. Saks is blatantly ripping their customers off through the returns department/warehouse.
Purchase Date - August 05, 2021 Order #28676****
I didnt want to risk losing them so I returned the earrings just as I received them, and in the same box. Everything looked perfectly packaged (as was witnessed by my mother and son). A few weeks later I get ONE earring sent back to me with a note stating i wouldn't be getting a refund because I only sent back one earring. I have called several times with no luck in resolving this.
I have been a Saks customer for over 25 years. I have spent over $20,000 already just this year at Saks. But I will never spend another penny at that store. They may have lost one earring, but they will forever lose this customer.
Nordstrom, Neimans, and Bloomingdales are just too good of companies for Saks to treat their customers so poorly. Saks basically stole $1,000 from me.
- Good selection
- Location
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Do NOT purchase anything from Saks
Rude agent
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I called them several times and no call back or anything. I wrote them once and no response.
I called the Hudson Bay Company and they did write my concern down.
I call their credit card issuer and they listened as they were concerned that this coud possibly damage theri brand. I have closed my account and I now shop at Neiman Marcus and Bergdorf Goodman.