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Advertised vs Delivered
Customer service
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Product or Service Quality

Saks sent me an item and it was delivered on 12/19/16 - I was gone on vacation out of state from 12-16 to 12/30. Our office didn't open until 1/3/17 and when I received the 91656605, I opened it and it was the correct designer, Givenchy but it was the wrong item.

They sent me shoes and I contacted online chat and they advised for me to send it back and I sent it back right away that day. I received the shoes back again on 1/31 with a note from Saks saying they are not from them, but meanwhile they sent me these shoes, which I later pulled out to examine and they are from Barneys.

I don't know how they are sending me shoes from another competitor, but they did and now they are not accepting responsibility and telling me I am stuck with these shoes and they are not issuing me credit. I never received my Givenchy Horizon purse, instead I have a men Givenchy shoes that I never ordered and not even my size or style.

Product or Service Mentioned: Saks Fifth Avenue Customer Care.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Customer service, Distribution center, Manager, Delivering wrong item.

Company wrote 0 public responses to the review from Feb 01, 2017.
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