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This was my letter sent to their email provided on Saks website; it came back saying it wasn't a good address! (typical of my experience) : I ordered shoes for an important event that I am flying to Texas for on October 28 early am. The shoes are for the special...
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1.9
#1121894
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I placed my order 11/24, today 1 week after I received a email about the cancelation. I called them and they said the price increased and they are having trouble with Saks.com This is the 2nd time in 2 months they mess with the online order, last time they didn't honor...
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1.0
I didn't like
  • Customer service
#1139866
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I ordered a pair of jeans online, April 06, 2017. I received an order placed by another customer, but packed and sent to my address. I quickly notified customer service and was instructed to return the items with the free return label. I was frustrated by the error and...
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2.7
#1066805
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Saks Fifth Avenue - Terrible Customer Service

Saks Fifth Avenue
#1129826
1.8
Details
I bought a dress from the store and 2 days later found the same but cheaper so I went to the store to return it and cashier was not kindly at all and I bought something else the same day and another cashier was rude too I really don’t know why they don’t give a customer service training and treat people better. The store was in Leesburg Va.
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Customer service
Diversity of Products or Services
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Saks Fifth Avenue Customer Care Review

Saks Fifth Avenue
#989198
Saks' phone service very very bad! And they told me I can't complain because they don't have a manger . And they hang up my phone two times! I can't believe a big company can do this to a customer! I need your company to tell the customers why we pay the money to bear this bad service!
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Saks Fifth Avenue Customer Care Review

Saks Fifth Avenue
#975324
2.7
Details
Any other retail store has normal customer service wait times of about 30 seconds. Saks Fifth Ave as big as it is - 20 minute to talk to clueless agents that put u on hold non stop
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
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Shoes Review

Saks Fifth Avenue
#818835
Horrible Service, I will never shop here. I placed an order for a pair of peep toe booties and never received an email stating they were sold old after the delivery date. I had to contact customer service and the rep was so unprofessional, worse service ever. Garbage Company and fraud
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Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks sent me an item and it was delivered on 12/19/16 - I was gone on vacation out of state from 12-16 to 12/30. Our office didn't open until 1/3/17 and when I received the 91656605, I opened it and it was the correct designer, Givenchy but it was the wrong item. They...
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1.0
I didn't like
  • Customer service
  • Manager
  • Distribution center
#1000995
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I would like to make you aware of a situation that happened in your location in Beachwood, OH at the Beachwood Mall. If the situation itself wasnt bad enough, the way your associates handled it was even worse. On July 6th, I was in your contemporary denim section....
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#1075870
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I bought three dresses and tried to return them by mail. Packaged them with receipts. Three weeks later no credit on my debit card. Called. Said they never received receipts with purchases. Sent proof of purchases with copied receipts and fedex tracking #. No response....
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#1085768
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I ordered a gown for my son's wedding. The gown arrived and it has some spots on the front, looks like a fabric flaw. I tried to contact Customer Service to return this gown and reorder in same color and size. She kept telling me that my card was declined which is not...
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1.8
Product
#1073837
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Trying to return a defective item I ordered online. Have waited on hold for 30 minutes or longer on several occasions and then get a customer service person in the Phillipines who appears to be reading from a manual and barely understands English and is NOT helpful at...
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#1070565
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I have a issue with getting store credit in Saks Fifth Avenue. I got wedding gift from my friend from Saks Fifth Ave. She purchased bracelet in LV store in NYC. I moved to CA after ceremony. I would like to exchange the gift from the friend to something else in Saks...
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1.0
#1050181
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Saks Fifth Avenue - Ordered shoes at the store and received worn ones and they refused return
Saks Fifth Avenue - Ordered shoes at the store and received worn ones and they refused return
I ordered a miu miu shoes online, they came the wrong size so I went to the store itself to exchange them...they did not have them in their inventory. So the sales person gave me her business card her name is Mars Atik, so that she assists me on the phone if anything...
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1.5
#968453
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