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Bought a Cartier watch for my husband. Later when I came back to return it because he didn't care for that style, they gave me a really hard time. First of all, the associate took the watch to show it to her manager and came back with the wrapping already off and...
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Anonymous
Monique

So you're saying if your husband liked it, you would've kept it??? We both know the answer to that! Try some honesty next time.

1.0
I didn't like
  • Worst customer service ever
  • Rip off at saks
  • Unprofessional associates
#993764
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Saks Fifth Avenue - Ordered shoes at the store and received worn ones and they refused return
Saks Fifth Avenue - Ordered shoes at the store and received worn ones and they refused return
I ordered a miu miu shoes online, they came the wrong size so I went to the store itself to exchange them...they did not have them in their inventory. So the sales person gave me her business card her name is Mars Atik, so that she assists me on the phone if anything...
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Anonymous
Anonymous

I would lodge a formal lawsuit and calculate your time and trouble.

1.5
Product
#968453
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Tried to purchase a few items on line. Got to check out, and attempted to check out as a returning customer. Entered my email address and password, and was told that it does not match or does not exist. Then tried to check out as a guest. After filling out all of...
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1.0
#863501
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Hello, I am a customer who made a VERY expensive order on 2.11.15. I went onto your website and ordered a mens prada wallet for an anniversary gift and I paid $32 extra to have next day delivery. However, when I received my confirmation email and shipping and tracking...
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#788849
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I am done shopping at Saks. I purchased an Armani coat. After 32 days I decided to return it (in truth I had found it on sale somewhere else.) I had not used it; tags are still on it. I specifically checked the price on line because I know that after 30 days you...
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Anonymous
Anonymous

This was not Sak's fault and an unfair review.

2.5
I didn't like
  • Customer service and returns policy
#743194
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Absolutely rudest customer service. One agent hung up on me after she was too busy to deal with my exchange questions, delaying answers for over three-five minutes at a time. One kept repeating same thing. Absolutely no help unless you go to the store and deal face to...
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I didn't like
  • Customer service
#687110
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Saks Fifth Avenue - Saks5th: Horrible experience with order cancellation and live chat
I recently order a shirt from Saks5th online, I got the email with this subject "Confirmation of Your Saks Fifth Avenue Order‏" and nothing in the email content to let me know that my order might get cancelled. Anyway, few days later, I got a cancellation email. So I...
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Anonymous
Anonymous

He was not rude to you. Reading that I felt like my problem would have been solved. I have had my issues with Saks. But he seemed genuine. I as a customer had to learn that th...

1.0
I didn't like
  • Website and stock
  • Customer service
#557661
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Purchased over $300 home ware which was to be sent to my home. Packaged never arrived. Called 3 times spoke with assistant to store manager who is great at apologizing but does not follow through. Store could careless about customers and resolving complaints. No...
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Anonymous
zhang

ugg boots

#237228
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Saks fift avenue in San Francisco has some of the rudest people working there. Not only do they look down at you and act snobby, even though you are the one paying thousands of dollars for their merchandise, but they act like they are too busy to help you. Do not shop...
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Anonymous
FabGirl

The Saks in my city is exactly the same. The people who work there think they're so great just because they get to work around designer brands. They don't even get paid well. ...

Anonymous
poindexter

Ok, just tell us when you got fired from this store, and the reasons. Fake/bogus complaint from disgruntled ex-employee

#214305
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Saks fifth avenue is the worst department store i have ever been to. They hire the most rudest and dumbest employers. It is mind boogling how this store is still in business. I hope they go bankrupt because they treat their customers like ***. Who the heck is in...
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Anonymous
Yup

I will say this, the store associates are idiots. However, saks.com's customer service is better than in store. I would recommend shopping on the website

claud9
claud9

I ,agree the store salectively pics idiots to work there. You ask for manager,they don\'t even let get near to the manager.

#180908
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