State: California City: Los Angeles Clear all filters (5 of 75 reviews match)
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Tried to purchase a few items on line. Got to check out, and attempted to check out as a returning customer. Entered my email address and password, and was told that it does not match or does not exist. Then tried to check out as a guest. After filling out all of...
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Company wrote 0 public responses to the review from Jun 10, 2016.
1.0
#863501
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Absolutely rudest customer service. One agent hung up on me after she was too busy to deal with my exchange questions, delaying answers for over three-five minutes at a time. One kept repeating same thing. Absolutely no help unless you go to the store and deal face to...
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Company wrote 0 private or public responses to the review from Aug 21, 2015.
I didn't like
  • Customer service
#687110
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Saks Fifth Avenue - Saks5th: Horrible experience with order cancellation and live chat
I recently order a shirt from Saks5th online, I got the email with this subject "Confirmation of Your Saks Fifth Avenue Order‏" and nothing in the email content to let me know that my order might get cancelled. Anyway, few days later, I got a cancellation email. So I...
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Company wrote 0 private or public responses to the review from Nov 14, 2014.
Anonymous
Anonymous

He was not rude to you. Reading that I felt like my problem would have been solved. I have had my issues with Saks. But he seemed genuine. I as a customer had to learn that th...

1.0
I didn't like
  • Customer service
  • Website and stock
#557661
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Purchased over $300 home ware which was to be sent to my home. Packaged never arrived. Called 3 times spoke with assistant to store manager who is great at apologizing but does not follow through. Store could careless about customers and resolving complaints. No...
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Company wrote 0 private or public responses to the review from May 12, 2011.
Anonymous
zhang

ugg boots

#237228
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Saks fifth avenue is the worst department store i have ever been to. They hire the most rudest and dumbest employers. It is mind boogling how this store is still in business. I hope they go bankrupt because they treat their customers like ***. Who the heck is in...
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Company wrote 0 private or public responses to the review from May 05, 2010.
Anonymous
Yup

I will say this, the store associates are idiots. However, saks.com's customer service is better than in store. I would recommend shopping on the website

claud9
claud9

I ,agree the store salectively pics idiots to work there. You ask for manager,they don\'t even let get near to the manager.

#180908
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