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Bought a Cartier watch for my husband. Later when I came back to return it because he didn't care for that style, they gave me a really hard time. First of all, the associate took the watch to show it to her manager and came back with the wrapping already off and...
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1.0
I didn't like
  • Worst customer service ever
  • Rip off at saks
  • Unprofessional associates
#993764
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I had an experience with an employee at saks liberty street store In nyc. his name is angel Curtis and he was clearly higher then a kite. he was dancing taking selfies and interacting with friends while I stood there waiting for assistance. internet being what it I...
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#988065
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not only did they NOT let me know my order was coming (or not in my case) from a store, but they weren't willing to help with a reorder of another item that I would have purchased instead that day! anne: I would love to know why this order has yet to ship! #91946611 -...
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1.0
#982927
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Coat Review

Saks Fifth Avenue
#674708
1.0
Details
I purchased a coat and A week later it was $50 cheaper . I sent numerous emails never got a response obviously this company does not care about its customers. Never shopped here again
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The avg wait time to talk to a customer service representative is about 30 mins, and while holding, they disconnected few times and you will need to call and hold again. On their web site, they stated that you will get a free "0.5 oz LaMer Cream gift with purchase"-...
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3.3
I liked
  • Website
I didn't like
  • Customer service lack of training
#978971
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I placed an order with Saks Fifth Avenue the representatives are very rude and condescending I had to call back 7 different times because my package was stolen they refused to honor what a supervisor promise me to give me a refund and also replace my package for free...
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#977850
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It is the busy shopping season and I am trying to place an order for Christmas beyond the website's capabilities. I'm trying to get a live body on the phone or through their chat function. I have been trying for 4 HOURS to speak to SOMEBODY. No wonder these department...
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#974602
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I have been trying to place an order for five times with Saks Fifth Avenue. It is now going on three hours. The website stated that I needed to reset my password and I would receive an email with a link. Three hours later the email is still not received. I called...
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#971496
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I placed an order back in November and used a promo code where I would receive $25 back in a gift card if I purchased at least $100 of beauty products. I did that, and they never sent the card and refused to send one. I spoke to several reps who said they would honor...
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#970517
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Saks Fifth Avenue - Ordered shoes at the store and received worn ones and they refused return
Saks Fifth Avenue - Ordered shoes at the store and received worn ones and they refused return
I ordered a miu miu shoes online, they came the wrong size so I went to the store itself to exchange them...they did not have them in their inventory. So the sales person gave me her business card her name is Mars Atik, so that she assists me on the phone if anything...
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1.5
#968453
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I purchased a pair of Giuseppe hi tops from their recent sale and paid using my credit card. The purchase went through fine and quickly received an order confirmation from Saks stating the order was made and would be sent as soon as the funds cleared, as I made an...
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3.4
I liked
  • Good website
I didn't like
  • Cancelled order without telling me
#964666
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