Saks Fifth Avenue
Reviews and Complaints
Missing item
User's recommendation: Beware buying online at Saks
Apparently they don’t need the sales from internet shopping
User's recommendation: Find another store.
Do not honor refunds
User's recommendation: DO NOT SHOP HERE
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Verified Reviewer | Brooklyn, New YorkRefund for a stolen package of shoes
User's recommendation: Be aware of the package close to be deliver because the company it is not responsible
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Verified Reviewer | La Vergne, TennesseeBad services, Dishonest employees and company.
- Diversity of merchandise and discount
- Dishonest employees
Preferred solution: Full refund
User's recommendation: Buy your items somewhere else such as Nordstrom where it offers more discounts and good customer services.
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Verified ReviewerReturn/exchange policy
- Return exchange policy
Preferred solution: Full refund
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Verified Reviewer | Saint Paul, MinnesotaWon’t return 400$ item saying it was worn when it was not
User's recommendation: Don’t buy at saks if you might need to return !!!
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Verified ReviewerReceived wrong item and they refuse to refund me
I made an order for a Ralph Lauren onesie but received a completely different onesie that was obviously a different brand that had the brand tag ripped off but the Saks price tag was somehow attached to it. I believe that this item was a return from another consumer who kept the Ralph Lauren item but used the tags of the Ralph Lauren item and used it to return a much cheaper product.
Human error on the employee who accepted the return. When I made the order, I received that item and although the Saks price tag match the item described in the order, the item itself obviously didn't. I was accused of trying to scam them even though I repurchased the same product since I needed it for the baby shower. I just want to return this wrong product that was sent to me but having zero luck.
Every time I feel like the problem is getting fixed, another issue arises. I live in downtown apartments and they had FedEx pickup set up for me. FedEx never came and now I'm being told there is nothing they can do. Every single customer service agent gives me a different answer.
This has been a frustrating 3 months.
It was not my fault that I received the wrong item and it is not my fault that the FedEx drivers don't like to go through the process of picking items up from downtown apartments. JUST LET ME RETURN THIS ITEM!
- Good deals and nice apparel
- Impossible customer service
Preferred solution: Full refund
User's recommendation: try all you can to get your money back due to the principal of this situation. a $6 billion company should not be able to keep your money due to their own incompetence.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Munich, BavariaRefund for shoes
I bought shoes may 15,th 2023 I received them may 19,2023 they run one size too small I took pics Im my house to give a true review and I called Saks ,& they told me to return the shoes back right away,because I only have 30 days, so I sent them back, And they received them May 26,2023 I have not gotten my refund, so, I called Saks & they said the refund was denied, I got no email or any notification of this, they said the shoes are worn and damaged!! Like what??
No!! They must of damaged them! I have photos the day I sent them back!They was in perfect condition and I cant wear them theyre too small! Is this a scam to keep customers money!!
If so they are next to go bankrupt!!
My heel sticks out the back and my foot does not go down all the way to the front,the shoe runs small I have slender feet Im a 7 1/2 -8 I want my money back and I will not return as a customer! Im ok with that!
- Great prices
- Bad customer service
Preferred solution: Full refund
User's recommendation: Don’t buy from them it’s obvious their customer service has went to ***
Poor customer service
User's recommendation: do not shop here1
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Verified Reviewer | Port Chester, New YorkTotally inept service
User's recommendation: Your patience will not overcome poor customer service
Customer service has a lot to desire. They don’t take care of customers issues. They give you the runaround and in the end no resolution.
Do not receive my order
Preferred solution: Full refund
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Verified Reviewer | Miami, FloridaNot found itrm
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Verified ReviewerPackage was not delivered
I continue to seek a refund and no results.
- Stop using budget delivery company
Preferred solution: Full refund
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Not delevery complate order i want complate refund due to order not received