Saks Fifth Avenue Phone Numbers and Emails

Toll-Free Number:

  • (877) 551-7257
Send Message

Customer Service:

  • (404) 261-7234
    Atlanta, GA
  • (305) 865-1100
    Bal Harbour, FL
  • (610) 667-1550
    Bala Cynwyd, PA
  • (216) 292-5500
    Beachwood, OH
  • (310) 275-4211
    Beverly Hills, CA
  • (205) 298-8550
    Birmingham, AL
  • (561) 393-9100
    Boca Raton, FL
  • (617) 262-8500
    Boston, MA
  • (301) 657-9000
    Chevy Chase, MD
  • (312) 944-6500
    Chicago, IL
  • (513) 421-6800
    Cincinnati, OH
  • (614) 430-3500
    Columbus, OH
  • (714) 540-3233
    Costa Mesa, CA
  • (203) 862-5300
    Greenwich, CT
  • (808) 600-2500
    Honolulu, HI
  • (713) 627-0500
    Houston, TX
  • (631) 350-1100
    Huntington Station, NY
  • (317) 816-0171
    Indianapolis, IN
  • (702) 733-8300
    Las Vegas, NV
  • (703) 761-0700
    McLean, VA
  • (786) 907-3800
    Miami, FL
  • (305) 662-8655
    Miami, FL
  • (239) 592-5900
    Naples, FL
  • (504) 524-2200
    New Orleans, LA
  • (212) 753-4000
    New York, NY
  • (646) 344-6300
    New York, NY
  • (561) 694-9009
    Palm Beach Gardens, FL
  • (561) 833-2551
    Palm Beach, FL
  • (760) 837-2900
    Palm Desert, CA
  • (602) 955-8000
    Phoenix, AZ
  • (919) 792-9100
    Raleigh, NC
  • (804) 320-6960
    Richmond, VA
  • (314) 567-9200
    Saint Louis, MO
  • (800) 221-8340
    SaksFirst Store Card
  • (210) 341-4111
    San Antonio, TX
  • (415) 986-4300
    San Francisco, CA
  • (941) 364-5300
    Sarasota, FL
  • (248) 643-9000
    Troy, MI
  • (918) 744-0200
    Tulsa, OK
  • (202) 363-2059
    Washington, DC
  • +7 727 346 9290
    Almaty, KZ
  • +1 403 440 2100
    Calgary, AB
  • +52 555 279 9390
    Mexico City, MX
  • +52 555 246 4800
    Santa Fe, MX
  • +1 416 507 3100
    Toronto, ON
  • +1 416 621 4625
    Toronto, ON

Saks Fifth Avenue Emails:

Customer Service
Legal
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(877) 551-7257
Total calls: 4 034 Issues resolved: 177 Last call: Mar 18, 2024

What Is the Saks Fifth Avenue Customer Service Email?

Saks Fifth Avenue customer service offers two different email addresses for customers to contact them. They are service@saks.com and concierge@s5a.com. These Saks customer service emails are meant to address various issues, including handling orders, shipping inquiries, processing returns, and handling account-related problems. Whether you have questions about your purchase or related to their products, you can note them and email them to one of the Saks contact email addresses mentioned above. While writing the email, ensure you have included all the details, including your name, address, phone number, email address, and order details. This helps Saks Fifth Ave customer service team understand your problem better and develop practical solutions accordingly.

Can I Contact Saks Fifth Avenue Support via Live Chat?

Saks Fifth customer service provides its top-notch support via the live chat feature available on the platform's official website. Simply visit Saks Fifth Avenue’s official website, navigate to the “Contact Us” section. Besides, you can find the Saks chat box icon on the bottom right corner of the homepage. The live chat feature is available only during Saks Fifth Avenue customer service hours. If the chat support is unavailable, try other ways to get in touch with the Saks Fifth Avenue customer service - like their customer service phone number or via the SAKS email address.

What Is the Saks Fifth Avenue Phone Number?

Saks Fifth Ave customer service offers multiple phone numbers depending on the product you require service for. For instance, for general Saks online order support, call Saks Fifth Avenue phone number 1-877-551-7257. Similarly, for assistance related to SaksFirst Car and SaksFirst World Elite Mastercard, you can dial Saks Fifth Avenue contact numbers 1-800-221-8340 and 2-866-500-7257, respectively.

To receive support for OFF 5th online orders, customers can contact Saks customer service number 1-801-207-7043. Additionally, Saks Fifth can be reached via text at Sska customer service phone number, 1-877-551-7257, between 9 AM and 8 PM ET on weekdays.

PissedConsumer Club

Contact Information

Saks Fifth Avenue Website:

Saks Fifth Avenue Help Center:

Corporate Office Address:

Saks Fifth Avenue
225 Liberty Street, 31st Floor
New York, New York 10281
United States

Other Info (opening hours):

Hours:

Everyday: 6 am-12 am EST


Store Locator:

611 Fifth Avenue

New York, NY, 10022


205 Greenwich Avenue

Greenwich, CT, 06830


2 Bala Plaza

Bala Cynwyd, PA, 19004


800 Boylston Street

Boston, MA, 02199


9214 Stony Point Parkway

Richmond, VA, 23235


26100 Cedar Road

Beachwood, OH, 44122


7700 Old Wake Forest Road

Raleigh, NC, 27616


1500 Polaris Parkway

Columbus, OH, 43240


2901 W Big Beaver Road

Troy, MI, 48084


8701 Keystone Crossing

Indianapolis, IN, 46240


700 N Michigan Avenue

Chicago, IL, 60611


3440 Peachtree Road

Atlanta, GA, 30326


129 Summit Boulevard

Birmingham, AL, 35243


1 Plaza Frontenac Street

Saint Louis, MO, 63131


5800 Glades Road

Boca Raton, FL, 33431


9700 Collins Avenue

Bal Harbour, FL, 33154


81 SW 8th Street

Miami, FL, 33130


5395 Tamiami Trail North

Naples, FL, 34108


7687 N Kendall Drive

Miami, FL, 33156


301 Canal Street

New Orleans, LA, 70130


1780 Utica Square

Tulsa, OK, 74114


7400 San Pedro Avenue

San Antonio, TX, 78216


2000 Mall of SJ Boulevard

San Juan, PR, 00924


2446 E Camelback Road

Phoenix, AZ, 85016


3200 Las Vegas Boulevard South

Las Vegas, NV, 89109


3333 Bristol Street

Costa Mesa, CA, 92626

More contact details

Fax:

+1 601-968-5281

Saks Fifth Avenue Customer Service Reviews

1.5 / 5
Poor
Arif J Sxe
Deceptive Practices and Lack of Transparency
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Rating: 1/5 Stars
I recently had the unfortunate experience of shopping on Saks.com, and I must say, it was one of the most deceitful and disappointing online shopping experiences I've ever had. From start to finish, Saks.com's lack of transparency and deceptive practices left me feeling utterly frustrated and cheated.
First and foremost, their gift card policy is nothing short of a scam.

Upon making a purchase, I received a gift card labeled as "free" in my order confirmation. However, when I attempted to return items associated with the order, I was shocked to discover that the value of the gift card would be revoked. This crucial information was nowhere to be found during the checkout process or in the order confirmation. This deceptive practice is nothing short of a bait-and-switch tactic, designed to mislead customers and force them into keeping items they may no longer want or need.
Adding insult to injury, Saks.com's customer service was completely unhelpful and unresponsive when I attempted to address this issue.

Despite providing evidence of their misleading labeling and requesting a refund for the full amount, their response was dismissive and unsatisfactory. It is clear that customer satisfaction is not a priority for Saks.com, as they are more than willing to deceive and cheat their customers out of their hard-earned money.
In addition to their deceptive gift card policy, Saks.com's pricing practices are also questionable. Items are often labeled as on sale or discounted, only for the actual price to be much higher at checkout. This misleading pricing strategy is deceptive and dishonest, further highlighting Saks.com's lack of integrity.
Overall, my experience with Saks.com was extremely negative, and I would strongly advise against shopping on their website.

Their deceptive practices and lack of transparency make them a company not worthy of trust or patronage. Save yourself the frustration and shop elsewhere.

Read full review
Khojo P
They will steal your money
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

This place is trash. The customer service experience is the worst ever.

Most of your packages won't be received. And oh yea, they will keep your money. Not sure how they have stayed in business. Check reviews on any site, and you'll see terrible ratings.

I placed four orders with them, online, in the last 30 days, I only received one of my packages. They denied my refund, and when I asked why, they said it wasn't their problem This place is a JOKE, STAY AWAY!!!

Read full review
Avivah K
Very poor customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I'm a long standing customer of yours and until now have always been a satisfied client. However, I have an issue with the above order that I wanted to bring to your attention.

I had this order directed to my neighbor as I work full time and she doesn't. After two attempts were made at her home, I decided to take off from work today so that I could be home for this package. I ordered two dresses that I very much wanted and didn't want to risk them being sent back to you due to inability to deliver. I don't get paid when I don't work!!!

I made sure to be home and for some reason, again the attempted delivery was made to my neighbor. Unfortunately, I didn't see the truck when it came. I specifically called Saks early Friday to have the package delivered to my home instead of hers, (Case# 0896****). Today, Upon calling customer service and being on hold for an excessive and inexcusable amount of time (45 minutes), I was routed to Damien who claimed to be a supervisor.

His ID# 185765, I was told that there's nothing that can be done. He indicated that he did see that a request was sent to FedEx at noon on Friday, but for some reason this message never got to them. When I put in the request with you, I wasn't told that it's possible that FedEx won't receive the notification to deliver the merchandise to my home. Had I been told, I would have just made other arrangements and not missed a full day of pay.

As a single mother, it's a huge deal for me to miss work and pay. I'm thoroughly disappointed in your lack of customer service! When I inquired with Damien as to whether there could be some sort of compensation being that I've missed a full day of pay to be home, I was told that this isn't possible. Furthermore, to have been inconvenienced by waiting 45 minutes to speak with someone regarding the above issue is unacceptable for a supposed quality chain such as yours.

Please review the conversation that will verify all of the above. I have requested that the merchandise be sent back to you for a full refund. I was also told by Damien that I would have to wait until the items come back to you in order for you to issue a refund. This I feel is poor customer service as well.

Why on earth do I have to wait for you to receive the items back in order to get a refund when I've not even gotten these items? I will no longer be a customer of yours as I am thoroughly disappointed with your lack of customer service, compensation and accountability.

Read full review
maddie l Vdn
Received wrong item and they refuse to refund me
stars-rating stars-rating stars-rating stars-rating stars-rating
1.9

I made an order for a Ralph Lauren onesie but received a completely different onesie that was obviously a different brand that had the brand tag ripped off but the Saks price tag was somehow attached to it. I believe that this item was a return from another consumer who kept the Ralph Lauren item but used the tags of the Ralph Lauren item and used it to return a much cheaper product.

Human error on the employee who accepted the return. When I made the order, I received that item and although the Saks price tag match the item described in the order, the item itself obviously didn't. I was accused of trying to scam them even though I repurchased the same product since I needed it for the baby shower. I just want to return this wrong product that was sent to me but having zero luck.

Every time I feel like the problem is getting fixed, another issue arises. I live in downtown apartments and they had FedEx pickup set up for me. FedEx never came and now I'm being told there is nothing they can do. Every single customer service agent gives me a different answer.

This has been a frustrating 3 months.

It was not my fault that I received the wrong item and it is not my fault that the FedEx drivers don't like to go through the process of picking items up from downtown apartments. JUST LET ME RETURN THIS ITEM!

Read full review

How Good is Saks Fifth Avenue's Customer Service?

Kirill Ojy
Kirill Ojy
Feels Disappointed | Nov 16, 2023

I will never buy from you all ever again I purchase a pair shoes I never received them I told you all, and you never gave me my refund back. I will never buy from you or never again.

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Breck Gwb
Breck Gwb
Feels Neutral | Sep 18, 2023

I spoke with Alice and she was very helpful and patient! She resolved my issue and made sure that the replacement was sent in a garment box!
Saks originally sent2 expensive dresses bundled up in a box that was 8x10, wrinkled!! But Alice resolved the issue, high compliments about her service!

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Trang Zpo
Trang Zpo
Feels Satisfied | May 21, 2023

Problem resolved satisfactorily

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Lenis Pjf
Lenis Pjf
Feels Satisfied | May 14, 2023

They were able to cancel order and should be reimbursed in 5 business days.

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Danasia Ujk
Danasia Ujk
Feels Disappointed | May 13, 2023

I ENJOY SHOPPING AT SAKS FIFTH. NOW I'M IN QUESTION DUE TO THE FACT I MADE A $400 DOLLAR PURCHASE OF A SWEATER THAT HAD TWO RED IMPERFECTION ARROWS ON THE BACK

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Loreta Sxt
Loreta Sxt
Feels Satisfied | Apr 29, 2023

representative placed my order.

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Summary of Saks Fifth Avenue Customer Service Calls

4.5K TOTAL
CALLS
05:56 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Saks Fifth Avenue?

Shipping and Delivery Question:

  • “Lost package”
  • “Not giving my shippment #”
  • “Package delivered to the wrong address”

Return/ Replace Question:

  • “Return”
  • “Trying to make a return and it he website is not accepting my order number”
  • “Returning gown for 2nd time due to them being delivered damaged . Ordering third gown ( same gown) for the third time and price increased . I would like the same price I paid for the previous gowns”

Payments and Charges Question:

  • “Make a payment”
  • “Charged for something I did not”
  • “Over charge”

Request for Information Question:

  • “Question regarding terms and conditions”
  • “Question on The Edit”
  • “Check on order shipment”

Cards Question:

  • “I haven’t used my Sacks credit card for a longtime so it’s not active . I applied for a new card,but it was declined . I have excellent credit , soI was shocked”
  • “Frustration with getting a gift card seven times trying to get a gift card. Ridiculous system you have.”
  • “Lost my card”

Refund Question:

  • “Refund for shoes”
  • “Refund”
  • “My refund is not returned”

Activation/ Cancellation Question:

  • “I need to cancel an order”
  • “Trying to cancel pending order”
  • “Cancel one order ordered twice”

Product/ Service Question:

  • “Order assistance”
  • “I lost my 20% off code which was given at my last purchase. I looking to buy and use the code!”
  • “Product issue”

Website/ Application Question:

  • “Order online”
  • “Trying to place an order online”
  • “Difficulty placing order on website.”

Account Question:

  • “Locked out of my online account”
  • “Have already tried chatting with a person. Wasted 15 minutes Forgot my password. Have 6 items in cart and can't put payment info in”
  • “Blocked account”

Staff Question:

  • “I was told by store employee that I needed to contact customer service. I was refused returned in store. I was actually denied and was told I wore sneakers and told to contact support.”
  • “I was trying to use a code that I was given from customer service by email because I was unhappy with another transaction when I tried to order an item. the code did not work on my purchase.”
  • “Customer service”

Employment Question:

  • “Job”
  • “I need my w2, former employee and pay stub”
  • “I bought many items and the shoe seems to has been tired on . Everything else was clean .Rep was not helpfulI bet she was doing her job but not in a nice way.Thanks”

Other Question:

  • “Need. My credit”
  • “Problem with order”
  • “Ordet”

About

Related Companies

HBC, Lord And Taylor, Saks OFF 5TH, Hudsons Bay, Gilt

Summary

Saks Fifth Avenue is a store of shoes, accessories and apparel. Company was founded in 1924. The web site of the company was launched in 2000 an it is operated by company’s CEO Steve Sadove. Saks Fifth Avenue accepts 42 currency, so it is very convenient to shop for different nations. Company provides international delivery for purchases up to $2500. There are 46 stores in 22 states including Alabama, Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Virginia. saks fifth avenue offers a wide choice of women’s apparel, shoes and accessories, jewelry and handbags, beauty and fragrance, men’s store, kids, home and gourmet.

Saks Fifth Avenue reviews and complaints

Saks Fifth Avenue is ranked 980 out of 4768 in Footwear and Clothing category

Area Served

USA

Payment Methods

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