3.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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I HAD A REALLY BAD EXPERIENCE AT THIS STORE LOCATED AT DAELAND MALL ....EVERYTHING STARTED WITH A PHONE CALL TO SAKS @ DADELAND I WANTED TO BUY A PERFUM ( KILIAM) TO MY GIRLFRIEND ...

MY SALES PERSON DIDN'T ANSWER ON TIME SO I DECIDED TO WAIT BUT WHEN SHE CONTACTED ME I WAS TALKING WITH ANOTER ASSOCIATED NAME SAD OR SOMETING LIKE THAT,.... TO MAKE IT SHORT ... I GAVE HIM MY INFO TO HIM ( CREDIT CARD ETC ) HE CHARGED ME AND TOLD ME THAT I MUST GO TO PICK IT UP... I COULDN"T SO SENT HER WITH MY ID, CREDIT CARD TO P/U THE PERFUM ...THEY LEFT HER FOR 45 MIN WITHOUT NO ANSWER , TILL ALEJANDRO VESPA HELPED HER SO, AFTER 1 HR THEY COULDN'T GIVE HER THE PERFUM 'CAUSE SHE WASN'T THE PERSON ON THE C.C.

...AND I AGREED FOR THAT CUSTOMER PROTECTION BUT WHY TO WAIT 1HR TO TELL HER THAT... SO, TODAY"S DAY FEB 14 2017, I WENT AT 10AM TO FIX AND GET THE PERFUM , THE SALESPERSON WASN'T THERE ... SO, CARLOS ANOTHER ASSOCIATED CALLED HIM .. HE SAID THAT I TOOK IT THE NIGHT BEFORE ...

WELL , AFTER 1 HOUR LATE NO MANAGER ASSISTANCE , NO ONE TO TALKED TO ME PATRICIA MY SALESPERSON SHOWED IN THE GAME AND TOLD ME .. LET ME TALKED TO MY MANAGER ( WHO NEVER CAME TO ME ) ... AND I WILL TELL YOU .. FIRST I WON'T CHANGE MY SALESPERSON AGAIN AS I TOLD HER IF I TEXTED YOU IS TO DO A DEAL , SECOND I WILL THINK IN ANOTHER STORE IF I CAN'T TALK TO PATRICIA OR GO TO NORDSTROM WHERE AFTER 5 YEAR NEVER HAD AN ISSUED ....

THIRD MAY BE I CAN GO TO PERFUMANIA EVEN THEY DON'T CARRY THIS KIND OF FRAGANCE..AND ENDING IT BUYING IT BECAUSE MY GIRLFRIEND DESERVED IT BUT NOT 'CAUSE SAKS FIFTH AVENUE CUSTOMER SERVICE CESAR ALCALA 7270 SW 89TH ST # C306 MIAMI FL 33156

Review about: Saks Fifth Avenue Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $171.

Preferred solution: better customer service and better trainning to sales person & management , How to handle this kind of situations?/.

I didn't like: Customer service.

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