Not resolved

I placed an order back in November and used a promo code where I would receive $25 back in a gift card if I purchased at least $100 of beauty products. I did that, and they never sent the card and refused to send one.

I spoke to several reps who said they would honor it and send one, but they never did. I have spent a few weeks trying to get this card! Saks lies, apparently sells used and fake merchandise, and their customer service is below par. I have talked to more than a few people who claimed that Saks sent them merchandise that was a used store return.

That's not sanitary.

You pay for something to be brand new. This will be the last time I shop there.

Product or Service Mentioned: Saks Fifth Avenue Deal.

Reason of review: Other issue.

Preferred solution: Let the company propose a solution.

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