Not resolved

I have a issue with getting store credit in Saks Fifth Avenue. I got wedding gift from my friend from Saks Fifth Ave.

She purchased bracelet in LV store in NYC. I moved to CA after ceremony. I would like to exchange the gift from the friend to something else in Saks store in SF in CA. Since they didn't have LV store in SF they send my item to NYC to get store credit.

I made sure with Roslynn Sylver who helped me to send the item to NYC that I would like to get store credit since it was wedding gift and I don't want my friend know that I exchanged that item to something else. Store managers messed up with my request and Now I found out NYC store refund that item to my friend credit card not store credit.

What a shame! Horrible customer Services !

Reason of review: Poor customer service.

Monetary Loss: $360.

Company wrote 0 public responses to the review from May 21, 2017.
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