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Trying to return a defective item I ordered online.Have waited on hold for 30 minutes or longer on several occasions and then get a customer service person in the Phillipines who appears to be reading from a manual and barely understands English and is NOT helpful at all.

They are telling me they can't give me a refund because they have to email the distribution center (?!) who will decide. They also can't email me a return label but rather have me on hold while they are calling FedEx to schedule a pickup. It's just awful and will be my last order from Saks.com.

I may put a call in to corporate to share this feedback - I have no idea who at Saks would have agreed to outsource customer service overseas.It's insane.

Review about: Saks Fifth Avenue Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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