Haili M Suz

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Verified Reviewer

No money Refund

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"I had an extremely disappointing experience with this company, which I feel compelled to share. I returned a pair of shoes over three months ago, which the company confirmed they received.

However, despite multiple checks with PayPal and direct communications with the company, I have yet to receive my refund. Both entities claim that a refund was processed, but my account tells a different story.

It's disheartening to see that not only am I out of pocket for the cost of the shoes, but the shoes themselves are no longer in my possession. Buyers should exercise caution when dealing with this company, as their practices have proven to be questionable in my experience."

View full review

Preferred solution: Full refund

User's recommendation: Be aware

Arif J Sxe

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Verified Reviewer

Deceptive Practices and Lack of Transparency

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Rating: 1/5 Stars

I recently had the unfortunate experience of shopping on Saks.com, and I must say, it was one of the most deceitful and disappointing online shopping experiences I've ever had. From start to finish, Saks.com's lack of transparency and deceptive practices left me feeling utterly frustrated and cheated.

First and foremost, their gift card policy is nothing short of a scam.

Upon making a purchase, I received a gift card labeled as "free" in my order confirmation. However, when I attempted to return items associated with the order, I was shocked to discover that the value of the gift card would be revoked. This crucial information was nowhere to be found during the checkout process or in the order confirmation. This deceptive practice is nothing short of a bait-and-switch tactic, designed to mislead customers and force them into keeping items they may no longer want or need.

Adding insult to injury, Saks.com's customer service was completely unhelpful and unresponsive when I attempted to address this issue.

Despite providing evidence of their misleading labeling and requesting a refund for the full amount, their response was dismissive and unsatisfactory. It is clear that customer satisfaction is not a priority for Saks.com, as they are more than willing to deceive and cheat their customers out of their hard-earned money.

In addition to their deceptive gift card policy, Saks.com's pricing practices are also questionable. Items are often labeled as on sale or discounted, only for the actual price to be much higher at checkout. This misleading pricing strategy is deceptive and dishonest, further highlighting Saks.com's lack of integrity.

Overall, my experience with Saks.com was extremely negative, and I would strongly advise against shopping on their website.

Their deceptive practices and lack of transparency make them a company not worthy of trust or patronage. Save yourself the frustration and shop elsewhere.

View full review
Loss:
$1000

Preferred solution: Full refund

User's recommendation: Deceptive Practices and Lack of Transparency

1 comment
Guest

If your order generated a gift card why would it not be revoked if you returned part of your order? It was “free” in the sense you met an order dollar threshold.

It is not yours to keep unconditionally. If your return made the order fall below the threshold, you lose the card.

Racshunn F

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Verified Reviewer
| map-marker Dubai, Dubai

Poor Customer Service for online ordering

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I purchased a Saint Laurent Bag on December 19, 2023 the bag was delivered on December 22 however it was a Christmas Present so I wanted to open it with the family on December 25. After opening the box I realized the bag was not what I thought it was it was entirely to small and I didn't like fabric so I went online and started the return process.

Customer Service sent a return label and I returned the bag on December 27. I received an email from Saks customer service that they received the bag on January 2, 2024. I kept contacting customer service to see when the return will be processed so I can get another bag. On January 20, 2024 I received a box no letter no explanation no nothing just the bag thrown in the box.

I called Customer Service the next day on Monday only to find out that Saint Laurent rejected the return because they said it was a scratch on the bag. How does a $1500.00 bag get a scratch on it. I had the bag for two days they had it for two weeks. If that was the case I would have returned it due to a scratch on it.

I don't understand and although I bought the bag from Saks because Saint Laurent rejected the return Saks Customer Service stated there was nothing they could do. Basically I am out of $1500.00 because I do not want the bag and I cannot return it or replace it. PLEASE PLEASE PLEASE DO NOT PURCHASE ANYTHING FROM SAKS THAT YOU MIGHT RETURN. I know they do not care about their consumers but if there is enough complaints something will have to be done.

They are robbing customers that have been loyal and who shop in their store. I wish it was something else I can do about this.

If anyone reading this has any ideas please please let me know. Christmas ruined.

View full review
Loss:
$1500
Cons:
  • Do not shop online at all

Preferred solution: Full refund

User's recommendation: please please please do not shop at Saks.

1 comment
Guest

Unfortunately that is the pitfall of purchasing a luxury item online. (Don’t in the future).

It will be a case of he said/she said if there is any damage. Just an FYI, your logic of “I only had it two days” and “if there was a scratch I would have returned it for that reason” isn’t an iron-clad argument.

Neisha B Xbx

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Verified Reviewer

Returned item and never received my refund

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Saks Case #0941**** Order #31082****

This is one of the case numbers that customer service opened up. I've spoken to the team leaders managers, everybody possible, my item was to return back in November of 2023 I have confirmation and you have confirmation that it was received yet no one can help me get my refund back it seems like I was scammed by saks 5th Avenue.

Customer services is No help Cannot find anyone anyone that I speak with keeps giving me the exact same answer. They're going to put a case number in and get it escalated I've tried. Numerous times to get in contact with somebody higher than customer service and have not been able to to get any response from anyone. No one is willing to help me.

I can assure you.

I will make this public as much as I can. That I was scammed out of my $700 by saks 5th Avenue.

And how much customer service is no help. I've been getting the run around for months.

View full review
Loss:
$700
Pros:
  • No customer serv9ce help in a situation like mine

Preferred solution: Full refund

Ashika C Uuj

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Verified Buyer
| map-marker Riyadh, Riyadh Province

Item not received and refund rejected

Saks Fifth Avenue - Item not received and refund rejected
Saks Fifth Avenue - Item not received and refund rejected - Image 2
Updated by user Aug 10, 2023

I have called 3 times and each time I received a response in less than 24 hours stating that due to policy they are unable to issue a refund.

Original review Aug 10, 2023
I have encountered an issue related to an undelivered item, and despite my efforts to resolve the matter, the situation remains unresolved.
Order details:
Order Number: 30814****
Date of Purchase: July 5, 2023
Cost of Item: $118.50
Item Ordered: JW Anderson Knitted Shopper Multi
Expedited Shipping: $30
Tax: $15.23
Total Amount Paid: $163.73
Below is a comprehensive timeline of events in the hope that a satisfactory resolution can be reached.
Purchase Date: July 5, 2023
Tracking Information: XLX03Q001819R1XDX
Wednesday July 5
2:11AM packaged shipped from La Vergne, TN
6:19 PM packaged departed facility
Thursday, July 6
9:03AM Las Vegas, NV (package on its way)
8:30PM Vancouver, WA (received at local distribution center)
Friday July 7
8:18AM Kent, WA (received at distribution center)
9:22AM Kent WA (out for delivery)
1:00PM Seattle, WA (your package has been delivered)
Note that the address to be delivered was at SeaTac, WA and not Seattle, WA
July 8
Contact with Saks Support
Was advised to wait a few days to see if item would be delivered
Elapsed time: Over a Week
Despite the passage of time since the chat interaction, I have not received this item. This is especially concerning given that I opted and paid for expedited deliver.
Status Quo: Unresolved
As of now, the item I ordered has still not been received.

On July 17th, I placed a call to customer service and provided a screenshot of another item that I had purchased from different store. This screenshot served as proof of delivery for that particular item. Remarkably, this item was also not received as it had been delivered to a residential address (please refer to the attached image), rather than to a hotel from desk. This image presented irrefutable evidence of delivery from the other store.

Notably, this item was delivered on July 7th also to a residential address. Interestingly, the bottom box in the picture carried the logo of Saks Fifth Avenue, clearly visible. Time of delivery was exactly the same (1pm for the item from another store).
At this point, I have not received the item. Placed a call July 17 with a screen shot of another item purchased from a different store and there was proof of delivery.

Did not receive this item as well despite information given it was delivered - also delivered July 7 as with the item from Saks. Item was delivered to a house (there was proof of delivery picture required for this store. I then received a response from Saks within less than 24 hours, asserting that due to store policies, they were unable to grant me a refund. I find it perplexing that this investigation was concluded so rapidly.

Could Saks provide clarification on the specific policy involved.
Circumstances in this situation is exceptional. As a customer I am deeply disappointed by this experience, as the non-delivery of the item for which expedited delivery was paid creates a substantial inconvenience.
Saks should consider the severity of this matter and its impact on my experience as a valued customer. I implore that Saks that immediate action to investigate the whereabouts of the undelivered site and provide me with a resolution that addresses this issue. I believe that the intervention will not only restore my faith in Saks but also uphold the high standard of service that I have come to expect.
This is from an online purchase, I am unable to edit location.

It keeps giving me offline business. It is Saks online!
View full review
Loss:
$165
Pros:
  • Always enjoyed shopping online at saks fifth avenue
  • Customer service has always been wonderful
Cons:
  • Did not ask for picture for proof of delivery
  • Did not take time to do investigation
  • Did not require signature for proof of delivery

Preferred solution: Full refund

User's recommendation: No proper investigation! Be wary of Saks

Avivah K

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Verified Buyer
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Verified Reviewer

Very poor customer service

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Saks Fifth Avenue - Very poor customer service
Saks Fifth Avenue - Very poor customer service - Image 2

I'm a long standing customer of yours and until now have always been a satisfied client. However, I have an issue with the above order that I wanted to bring to your attention.

I had this order directed to my neighbor as I work full time and she doesn't. After two attempts were made at her home, I decided to take off from work today so that I could be home for this package. I ordered two dresses that I very much wanted and didn't want to risk them being sent back to you due to inability to deliver. I don't get paid when I don't work!!!

I made sure to be home and for some reason, again the attempted delivery was made to my neighbor. Unfortunately, I didn't see the truck when it came. I specifically called Saks early Friday to have the package delivered to my home instead of hers, (Case# 0896****). Today, Upon calling customer service and being on hold for an excessive and inexcusable amount of time (45 minutes), I was routed to Damien who claimed to be a supervisor.

His ID# 185765, I was told that there's nothing that can be done. He indicated that he did see that a request was sent to FedEx at noon on Friday, but for some reason this message never got to them. When I put in the request with you, I wasn't told that it's possible that FedEx won't receive the notification to deliver the merchandise to my home. Had I been told, I would have just made other arrangements and not missed a full day of pay.

As a single mother, it's a huge deal for me to miss work and pay. I'm thoroughly disappointed in your lack of customer service! When I inquired with Damien as to whether there could be some sort of compensation being that I've missed a full day of pay to be home, I was told that this isn't possible. Furthermore, to have been inconvenienced by waiting 45 minutes to speak with someone regarding the above issue is unacceptable for a supposed quality chain such as yours.

Please review the conversation that will verify all of the above. I have requested that the merchandise be sent back to you for a full refund. I was also told by Damien that I would have to wait until the items come back to you in order for you to issue a refund. This I feel is poor customer service as well.

Why on earth do I have to wait for you to receive the items back in order to get a refund when I've not even gotten these items? I will no longer be a customer of yours as I am thoroughly disappointed with your lack of customer service, compensation and accountability.

View full review
Loss:
$322

Preferred solution: Full refund

User's recommendation: Don’t ever shop there

4 comments
Guest

agree

Guest

If you don’t get vacation days or personal time to take paid time off you shouldn’t be ordering $322 from Saks.

Nicholai Dec
reply icon Replying to comment of Guest-2395604

What business is it if yours how I spend my hard earned money? For the record, I ordered two dresses that were on sale in two different sizes and was planning on returning the one that didn’t fit.

Guest

If you don’t get vacation days or personal time to take paid time off you shouldn’t be ordering $322 from Saks.

View more comments (3)
Khojo P

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Verified Reviewer
| map-marker Fairfax, Virginia

They will steal your money

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This place is trash. The customer service experience is the worst ever. Most of your packages won't be received. And oh yea, they will keep your money. Not sure how they have stayed in business. Check reviews on any site, and you'll see terrible ratings. I placed four orders with them, online, in the last 30 days, I only received one of my packages. They denied my refund, and when I asked why, they said it wasn't their problem This place is a JOKE, STAY AWAY!!!
View full review
Michele H Qgz

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Verified Reviewer
| map-marker Honolulu, Hawaii

Tags on the dress, in the same packaging. Am outside THEIR 30 days window. No store credit and they will NOT give me anyone in Corporate to speak too. Nordstroms' and Neiman's WAY better service

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The Dress in original packaging and tag affixed. Outside the window of return 4 days. It was only tried on two times. It was for my son's wedding and he doesn't live in town. He came and asked me to find another dress more in the correct color of the bridesmaid. I am the mother of the groom. I told him gladly. Thinking after 4 days, they would astleast give a store credit. BAD. Neiman's and Nordstrom's do!
View full review
Loss:
$650
Cons:
  • All the abov customer service is horrible

Preferred solution: I had 650.00 in the dress. A store credit would be a fair return

User's recommendation: Never

Autumn W Sgl

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Verified Buyer
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Verified Reviewer
| map-marker Washington, District Of Columbia

Order never delivered- no service given to this customer

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Saks Fifth Avenue - Order never delivered- no service given to this customer

My order never arrived. Day after day it was marked "delivery attempted" by FedEx but no one ever came despite 5 conversations with FedEx and no return calls with additional information received.

After reaching my wits end, I called Saks to request a refund. I was told that after the distribution center received the items a refund can be issued. So, even though I never received the item, I have to wait for someone else to get it sent back to receive a refund. Furthermore I was told both items were now sold out and I could not repurchase.

I was shown no empathy, just told to wait "approximately 14 business days" for a refund to be issued.

No offer to expedite the process was made. A simple "sorry about your luck" would've gone over much better.

View full review
Loss:
$64
Pros:
  • High end product
Cons:
  • Everything else

Preferred solution: Apology

User's recommendation: If you have to shop at Saks, shop in store

Ena W Ywr

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Verified Reviewer

ONE OF THE "VERY" WORST ON THE PLANET

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THE WORST CUSTOMER SERVICE AND BUSINESS ETHIC, I ORDERED TWO LAMPS THAT WERE DAMAGED LAMPS AND BEING CONNECTED TO REPS IN THE PHILLAPENES WHO CAN NOT UNDERSTAND WHEN I SPEAK ENGLISH AND COMMUNICATE . I WAS SOLD DAMAGED ITEMS AND GIVEN THE RUN AROUND FROM 12/5/2023.

I PLACED THE ORDER ON 11/29/23. THE ITEMS CAME RUSTY AND USED. I SENT THE IMAGES IN AND WAS TOLD BY (SHANISE) SUPERVISOR OFFERD 20% OFF 10-15 DAYS MAX. I CAN NOT BEGIN TO TELL YOU HOW MANY CALLS I MADE AFTER THAT SPENDING HOURS ON THE PHIONE WITH VERY INCOMPITENT CUSTOMER SERVICE.

ON 12/13/2023 I SPOKE TO JOSE (CUSTOMER SERVICE) WHO REFUSED A REP ID NUMBER TO GIVE ME, YET TOLD ME HE WAS IN San Diego California,. JOSE COULD SEE THE REQUEST FOR THE 20% AND ALSO COULD SEE ALL TH CALLS AND FRUSTRATION I WENT THROUGH AND IMAGES. JOSE OFFERED TO GIVE ME A FULL REFUND 100% AND NO NEED TO RETURN THE ITEMS. ( BE REMINDED IT IS NOW 4 DAYS BEFORE CHRISTMAS) SAKS RUINED MY CHRISTMAS.

JOSE STATED I SHOULD HAVE THE CREDIT RETURNED NO LATER THAN 12/21/23. TODAY 12/21/23 THERE IS NO*** CREDIT OF THE AMOUNT NOT EVEN THE 20% THAT WAS OVER TWO WEEKS AGO. I CALLED CUST SERVICE AGAIN TODAY SPOKE TO 1) BELLA 2) MARIA (SUPV)- very aggressive and attempted to intimidate me, then 3) RAKAYLA Very mean and unprofessional, refused to tell me the corporate phone number. I KINDLY REQUESTED COOPERATION AND ASKED RAKAYLA FOR THE CORPORATE OFFICE NUMBER AND HER RESPONSE WAS " She don't have it and is not going to tell me".

THIS BY FAR IS THE WORST***** Experience . PLEASE see all the complaints by hundreds of others.

STILL NO *CREDIT* AS INDICATED FOR THE VERY LEAST THE DAMAGED ITEM. REFUSAL TO COORDINATE.

View full review
Loss:
$599
Cons:
  • Misrepresentation of servic
  • Horrible customer service

Preferred solution: Full refund

Trina L Yxa

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Verified Reviewer

Tried calling for problem with order

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No answer or response when I called customer service number about a problem with an order. Not able to reach anyone for a resolution.
View full review
Loss:
$61

Preferred solution: Price reduction

Nichelle G Hbf

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Verified Buyer
|

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Verified Reviewer
| map-marker Fayetteville, Tennessee

Lost package / Double Charge on credit card

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Saks Fifth Avenue - Lost package / Double Charge on credit card
Saks Fifth Avenue - Lost package / Double Charge on credit card - Image 2
Im so disappointed with the policy and service with this company this is my first time shipping with you and last time. I called and told them about a double charge representative told me they were aware of problems with customers having problem. Would be corrected 24-48 hours However those times went by so I called back and spoke with several representatives and supervisor about this matter then to not receive packages and told to wait til December 7th to report this and thats unacceptable for someone to wait that long to get refund
View full review
Loss:
$338

Preferred solution: Full refund

User's recommendation: Be careful with purchases

Karen M Bge

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Supporter
| map-marker Arden, North Carolina

Saks has kept my money for an item returnec

Case #0887****. Saks claims I returned an empty shoe box and has charged my Saks account $1242.80 for the shoes they said were not returned. Which is false. Who would return an empty box?? Also the actual price of the returned shoes is only $850. I want my money back!
View full review
Jen R Hex

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Verified Reviewer

Return

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Worst company to order from. They send you the wrong item and then REFUSE to take your return. I will NEVER shop from them again.
View full review
Loss:
$350
Cons:
  • Too many to list

Preferred solution: Full refund

User's recommendation: Don’t shop at Saks

Elmira O Idq

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Verified Buyer
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Verified Reviewer
| map-marker Almaty, Almaty

Claim for missing several items

Saks Fifth Avenue - Claim for missing several items

Hi

I didnt receive two items within an order #12018****

More than 30 days Im waiting for delivery of the following :

1. Baby XS Logo Leather Belt

Color: BLACK

Size: SMALL

Quantity: 1

2. Cold Shoulder Sweater

Color: BLACK

Size: S

Quantity: 1

there is an information about FedEx SHIPPING HISTORYHide Shipping History

SATURDAY, OCTOBER 7

1:26 PM | TUCSON, AZ

Delivered

6:49 AM | TUCSON, AZ

On FedEx vehicle for delivery

6:39 AM | TUCSON, AZ

At local FedEx facility

6:39 AM | TUCSON, AZ

At local FedEx facility

4:12 AM | GOODYEAR, AZ

Departed FedEx location

FRIDAY, OCTOBER 6

8:02 PM | GOODYEAR, AZ

Arrived at FedEx location

2:22 PM | NAVAJO NATION, AZ

In transit

3:15 AM | HENDERSON, CO

Departed FedEx location

THURSDAY, OCTOBER 5

10:56 PM | HENDERSON, CO

Arrived at FedEx location

8:33 PM | COMMERCE CITY, CO

In transit

9:04 AM | GORHAM, KS

In transit

WEDNESDAY, OCTOBER 4

9:55 PM | CLOVERDALE, IN

In transit

9:51 AM | LEWISBERRY, PA

Departed FedEx location

6:15 AM | LEWISBERRY, PA

Arrived at FedEx location

2:37 AM | AUBURN, PA

Left FedEx origin facility

View full review

User's recommendation: do not make multiple order delivery and standart delivery

Amante Her

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Verified Reviewer

Returned Used Shoes

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Saks Fifth Avenue - Returned Used Shoes
Saks Fifth Avenue - Returned Used Shoes - Image 2

Review For SaksFifthAvenue

Manager August 19th :( Kristine Davidson )

****

Disappointment!!! Words cant even come close to how I felt with my first and going to my last time purchasing anything from SaksFifthAvenue.

I went to this location in hopes of finding a well know designer shoe. I had a very particular style in mind that brand. I spoke with the representative that advise me. She only had a size 9.5 for said particular shoe I wanted I advised due to me being in close proximity, I would still come in to try the shoe.

All in all, I knew if worse came to worse I could order with one of their representatives off their website. Of course I ended up having to place that order which approximately totaled to $1700, with an associate right before their closing time on August 15th, 2023. I was advised the shoe would arrive on Monday , August 21st but in fact I received an update it would come on Friday August 18th. I received my shoes , inspected it, of course and saw that the product I was sent was a worn shoe.

The amount of money I spent on this particular product , and for it to come and be a used

and not a brand new shoe was disrespectful to me as a person.

I see Saks Fifth Avenue at 1 American Dream wy Suite F140 , East Rutherford, NJ 07073 doesnt seem to value their customers. I even went to the store the next day August 19th spoke with a manager and had no solution to resolving the problem, besides refunding me my money.

View full review

Preferred solution: Apology

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