Saks Fifth Avenue

DO NOT buy anything from these people. Their business model for return or refund is unethical,corrupt and illogical.

I bought a gift item for someone else from their website for a birthday June 3rd 3024, the item came alright enough, but was the wrong size from what I ordered initially. I wrapped it as a gift UNOPENED til the person's birthday on June 20th 2024, when the birthday came it wasnt the brand type they liked so I immediately went online to initiate a return order with an order number. It was still packaged in the original bubble wrap and the box was inside still UNOPENED. It got dropped off June 21st the very next day to an authorized FED EX dropoff center location, it starting tracking the same day in the system.They admitted to "receiving" the item back to on June 24th 2024.

I waited a good 10 calendar days afterwards before contacting them about my refund (July 4th/5th),the response was it would take an additional 10 days to "inspect" the item."inspect the item?" It was UNOPENED what is there to "inspect?" "So you open and unopened product just to inspect if it was opened??? Make it make sense... After ten more days July 15th, I contacted them again about the refund and the the response came by email the night before I called back , having the gaul and audacity to say that they wouldnt issue me a refund for a product they admitted to receiving, but yet back treading saying the box was delivered to them EMPTY??? wHAT KIND OF SCAM ARE YOU RUNNING ON ME???

What kind of sense does that make, you sound ignorant. I called the very next day,July 16th and spoke to some low-level uninformed customer representative who claimed their "department of refunds" now saying they received an "empty box."An empty box???' No you admitted to initially receiving and on arrival delivery June 25th Saks did in fact receive their product back, sent me an email stating as such, and the item when received by Fed Ex was 5lbs in weight including the extra wrapping and the product weighed 3lbs by itself UNOPENED in it's original factory bubble wrapping and the box you shipped it to me in... So not only are you dishonest ,but now you're messing with my reputation on the consumer side as well as a seller on other platforms with 100% feedback, that nowhere in my 20 years of buying ,selling or returning have I ever gave anything to anyone that wasnt given to me,much less empty, and the shipping company verified it wasnt empty upon receiving it to be shipped, so you are all liars , repeating the same lies like parrots, in addition so now you're slandering their company name as well (Fed Ex). So now you're saying you don't respect nor honor your company return policies, but furthermore don't respect your customer base AND you're not moral nor honest to add to that.

I called the last time August 8th 2024, but not before filing a report with the regulatory board Consumer Protection Agency August 2nd 2024. They still refused to refund my money for the product they definitely got back in mint condition, but closed the escalation case twice before after they admitted they got the item on the previous claim calls/email s (2) etc.. and the box WAS NOT in fact empty.. Furthermore, this item was paid via Klarna and they now still wants payments that are no longer paused for an item that Sak Fifth Avenue clearly received.

So now this has ruined my newly established reputation for payment history with Klarna as well because they didn't do their due diligence either to investigate it thoroughly. I'm not paying them or Saks Twice for a item they admitted to receiving, and gave absolutely no viable reason for keeping my money for.. They are liars, corrupt,unethical evil and immoral, do not endorse or buy from them online on their official store site or in the store. They definitely deserve every bit of what's coming ahead in the economy when retailers are already struggling to keep their doors open, they will go out of business completely practicing this way to vulnerable customers where money and profits are more valuable and important than customer relations...

Who does this to innocent people, the disabled, elderly, just consumers in general???

You're that thirsty for an almighty dollar that you will stoop to the gutter to treat your first time customers or a loyal customer base this way??? DO NOT PURCHASE ANYTHING FROM SAKS FIFTH AVENUE.

I returned a dress purchased from Saks Fifth Avenue. It was received by Saks on 11/14.

Today is 12/26 and I still have not been credited for the return. I called customer service. They said it can take a month before a credit is issued. When I said that's ridiculous, the representative said, 'I know, right?' When I asked how I could expedite the credit or speak to someone more senior, she said all I could do is wait.

I'm never ordering from Saks again.

They received my payment on 10/30 and essentially are making money while I potentially wait for two months. That's terrible customer service.