Saks Fifth Avenue

LookHello Saks, I wanted to take a moment of your time to recognize a wonderful employee Laura Avillno in Clive Christian Fragrance line. I met Laura many years ago, 2014 ish while visiting my daughter.

Laura was employed at Bergdorfs. Laura introduced me to Christian Clive line. A beautiful fragrance. Laura has since made a move to your store Saks Fifth Ave...

Laura always keeps me in the loop for any promotion events in the store. I wanted to relay my appreciation for having a Saks customer team member like Laura in my court. Laura, Always a happy, joyful, and helpful friend in fragrances. I think it would be nice to recognize her in the store for her devotion to Saks Fifth Ave.

And most importantly a devoted " fragrance friend" to me. If only all team members were as helpful and pleasant as Laura, you couldn't keep perfumes in stock. Without further ado, Thank -you for keeping the World known respected appeal in Saks by having a invaluable employee like Laura to assist customers like me at your beautiful Manhattan Saks Fifth Ave store. Also, there never will be a Christmas windows like yours.

I have so many photos of the store at Christmas. One year you had a movie playing off the store front on. a store across the street. It was FABULOUS.

One year, mostly white visuals in the windows. McQueen display, I believe. Was also glorious. I look forward to another visit at Christmas time.

You are top of my list.. Just thinking about the Holiday season decorations makes me anxious to come at Christmas. NO ONE...NO other store can come close to celebrating the Holiday Season like Saks Fifth Ave. When I am in ManhattanManhattanlook for Laura A.

In fragrances Christian Clivel, Saks will always be my first stop. I'm enclosing a couple photos of fragrance Curio. I had made to showcase my collections.

Thank you again,

Warmest

,

Kathy Burns

3770 No. Canyon Rd.

Provo Utah 84604

Kathycburns@***.com.

Raymond M, a customer service manager, was zero help and very rude to me. I was trying to use a promo code FORUSF that I was emailed today as my last day to use.

After shopping and trying to purchase 13 items, it would not apply the promo code. I called and was told that because I had already used the code, unbeknownst to me, for 1 dress, I could no longer use that code. I was told the system doesn't know you have used the code, which is why emails were sent; however, it does know because the system wouldn't allow it. It makes no sense, and had I known this, I would have never used it on the single item.

In fact, it automatically loaded for the dress; I never manually added a promo code. This is an awful policy, and after 2 phone calls, I got nowhere.

Saks will lose a loyal customer because of this situation. Terrible way to treat a customer; I will shop at Neiman or Nordstrom only moving forward.

DO NOT buy anything from these people. Their business model for return or refund is unethical,corrupt and illogical.

I bought a gift item for someone else from their website for a birthday June 3rd 3024, the item came alright enough, but was the wrong size from what I ordered initially. I wrapped it as a gift UNOPENED til the person's birthday on June 20th 2024, when the birthday came it wasnt the brand type they liked so I immediately went online to initiate a return order with an order number. It was still packaged in the original bubble wrap and the box was inside still UNOPENED. It got dropped off June 21st the very next day to an authorized FED EX dropoff center location, it starting tracking the same day in the system.They admitted to "receiving" the item back to on June 24th 2024.

I waited a good 10 calendar days afterwards before contacting them about my refund (July 4th/5th),the response was it would take an additional 10 days to "inspect" the item."inspect the item?" It was UNOPENED what is there to "inspect?" "So you open and unopened product just to inspect if it was opened??? Make it make sense... After ten more days July 15th, I contacted them again about the refund and the the response came by email the night before I called back , having the gaul and audacity to say that they wouldnt issue me a refund for a product they admitted to receiving, but yet back treading saying the box was delivered to them EMPTY??? wHAT KIND OF SCAM ARE YOU RUNNING ON ME???

What kind of sense does that make, you sound ignorant. I called the very next day,July 16th and spoke to some low-level uninformed customer representative who claimed their "department of refunds" now saying they received an "empty box."An empty box???' No you admitted to initially receiving and on arrival delivery June 25th Saks did in fact receive their product back, sent me an email stating as such, and the item when received by Fed Ex was 5lbs in weight including the extra wrapping and the product weighed 3lbs by itself UNOPENED in it's original factory bubble wrapping and the box you shipped it to me in... So not only are you dishonest ,but now you're messing with my reputation on the consumer side as well as a seller on other platforms with 100% feedback, that nowhere in my 20 years of buying ,selling or returning have I ever gave anything to anyone that wasnt given to me,much less empty, and the shipping company verified it wasnt empty upon receiving it to be shipped, so you are all liars , repeating the same lies like parrots, in addition so now you're slandering their company name as well (Fed Ex). So now you're saying you don't respect nor honor your company return policies, but furthermore don't respect your customer base AND you're not moral nor honest to add to that.

I called the last time August 8th 2024, but not before filing a report with the regulatory board Consumer Protection Agency August 2nd 2024. They still refused to refund my money for the product they definitely got back in mint condition, but closed the escalation case twice before after they admitted they got the item on the previous claim calls/email s (2) etc.. and the box WAS NOT in fact empty.. Furthermore, this item was paid via Klarna and they now still wants payments that are no longer paused for an item that Sak Fifth Avenue clearly received.

So now this has ruined my newly established reputation for payment history with Klarna as well because they didn't do their due diligence either to investigate it thoroughly. I'm not paying them or Saks Twice for a item they admitted to receiving, and gave absolutely no viable reason for keeping my money for.. They are liars, corrupt,unethical evil and immoral, do not endorse or buy from them online on their official store site or in the store. They definitely deserve every bit of what's coming ahead in the economy when retailers are already struggling to keep their doors open, they will go out of business completely practicing this way to vulnerable customers where money and profits are more valuable and important than customer relations...

Who does this to innocent people, the disabled, elderly, just consumers in general???

You're that thirsty for an almighty dollar that you will stoop to the gutter to treat your first time customers or a loyal customer base this way??? DO NOT PURCHASE ANYTHING FROM SAKS FIFTH AVENUE.