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I received a pair of Christian Louboutin shoes from Saks Fifth Avenue that were coming unglued at the heel. I had to wear them the night I received them and I called to tell customer service about the problem since I was in an Uber when I noticed they were coming...
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1.8
I didn't like
  • Quality
  • Product
  • Customer service
#1230637
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Worst ever, please stay away and spend your money somewhere where they will appreciate your business. Bought Coach Briefcase that arrived with no tags or dust-bag. Opened this issue and was offered 15% discount. Accepted this discount and was told that it will be...
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Anonymous
Rodney

Why would you put someone's name on here for all to see that you're throwing him under the bus & his coworkers can also see this???

1.0
I didn't like
  • Problem with refund at saks
  • Rude untrained associates
  • Customer service
#1206388
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I bought from this luxury store thinking it would be a lot better than other departments store...WtfNOPE! Never again, they take forever to ship your product, I had next day delivery thinking that is what I would get. They are horrible, I hope when the gift gets...
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1.0
#1248006
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I am very disappointed with the services provided by the Customer Service and Distribution Center in regards to handling this order. I received the dress on 11/17, and immediately noticed that it was stained and looked small, so I packed it back and shipped it out on...
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1.4
#1151313
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This was my letter sent to their email provided on Saks website; it came back saying it wasn't a good address! (typical of my experience) : I ordered shoes for an important event that I am flying to Texas for on October 28 early am. The shoes are for the special...
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1.9
#1121894
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I would not order from Saks online again - not at all... They never sent an order confirmation but luckily I saved a copy of my order with payment confirmation from the ordering webpages. I waited a week for delivery and then thought I should try their chat to follow...
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1.0
I didn't like
  • No web order confirmation
  • Web interface
  • Chat time waiting excessive
#1150971
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I placed my order 11/24, today 1 week after I received a email about the cancelation. I called them and they said the price increased and they are having trouble with Saks.com This is the 2nd time in 2 months they mess with the online order, last time they didn't honor...
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1.0
I didn't like
  • Customer service
#1139866
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Saks Fifth Avenue - Terrible Customer Service

I bought a dress from the store and 2 days later found the same but cheaper so I went to the store to return it and cashier was not kindly at all and I bought something else the same day and another cashier was rude too I really don’t know why they don’t give a customer service training and treat people better. The store was in Leesburg Va.
1.8
Details
Customer service
Diversity of Products or Services
Price Affordability
Staff
Warranty
#1129826
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I ordered a pair of jeans online, April 06, 2017. I received an order placed by another customer, but packed and sent to my address. I quickly notified customer service and was instructed to return the items with the free return label. I was frustrated by the error and...
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2.7
#1066805
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Contact Saks Fifth Avenue

Mailing Address:
225 Liberty Street, 31st Floor
New York, New York 10281-0097
United States
Phone:
(877) 551-7257
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Saks Fifth Avenue Products and Services

Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks sent me an item and it was delivered on 12/19/16 - I was gone on vacation out of state from 12-16 to 12/30. Our office didn't open until 1/3/17 and when I received the 91656605, I opened it and it was the correct designer, Givenchy but it was the wrong item. They...
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1.0
I didn't like
  • Delivering wrong item
  • Distribution center
  • Customer service
#1000995
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