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Black Friday sales ordered a pair of Ferragamo shoes onlines and SAKS is promoting shipping to Canada since they just came to Canada. Got email confirmations from Borderfree but then also from SAKS with different informations which is completely difference from what I...
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#963736
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Tried calling three times, waited ten minutes each time, finally got to speak to someone, who said there was a high volume of calls from my area. I said maybe Saks should employ more people. Then I asked for bust measurement of a (very expensive) shirt, was told she...
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1.5
#945114
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Saks Fifth Avenue - Feels like I'm wasting the customer service representatives time!
Trying to ask about my order status today through their chat service. ABSOLUTELY PISSED. The order is a pre-order item, so I understand they are trying to get it and ship it to me. But really the representative simply copied and pasted the answer on her "training...
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LadyScot
LadyScot

You are wasting her time. How many times does she have to tell you that they do not have the item and are trying to get it? Pre-orders always get shipped first, and the stores...

I didn't like
  • Worst customer service ever
  • Customer service
  • Rude untrained associates
#928507
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This company is a complete joke. Everyone in the customer service department doesn't know what's going on, all the managers are incompetent and can't manage to do anything without emailing someone. Long story short this coming received a package I returned on June 27th...
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Anonymous
Anonymous

Ditto. I have been given the run around on a pair of $600 shoes that were returned in October. Jan 3, 2017 and still no refund. I have called and called only to be left on ...

1.0
#891282
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I had a question on a final sale item that was sent to me in the wrong size. Wedge sandals. After several days, I received an auto-response about returns, which didn't apply to me. My invoice was marked no returns, I didn't want to (nor could I) return them. I just...
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LadyScot
LadyScot

I'm sure they will miss you.

#882433
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I purchased an expensive pair of Robert Clergerie shoes from Saks in April. Five weeks after I received them, the sole of one of the shoes came loose. I was simply walking across the floor of a convention center and suddenly realized the sole of one shoe was falling...
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#866613
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Made an online purchase for $158. When the merchandise arrived, it had an attached price tag showing $98. Called Saks' "customer service" department and asked for the $60 difference to be credited to my account. They flatly refused; in fact, three different people...
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LadyScot
LadyScot

They did not gouge you. They offered an item at a price and you thought it was good enough to pay. Clip the tag off and go on about your business. If the tag had been higher w...

I didn't like
  • Rip off at saks
#866272
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On May 2, I ordered a $1475.00 Gucci handbag online. When I received the order 4 days later, I opened the box to find a Gucci bag that was not any way close in description to what I purchased. I bought the Gucci leather microgussima bag in chocolate brown. What I...
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LadyScot
LadyScot

With the high amount of credit card fraud running rampant these days, it does not surprise me that it took that long for a refund. Even your credit card will make you wait 30 ...

2.4
Glen Carbon, Illinois
#865796
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Tried to purchase a few items on line. Got to check out, and attempted to check out as a returning customer. Entered my email address and password, and was told that it does not match or does not exist. Then tried to check out as a guest. After filling out all of...
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1.0
#863501
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It has been frustrating on not able to order on line because it is always having technical difficulties. Come back laterHow are you expecting to conduct business like this? And be competitive.Does Saks don't have good technical support? pretty shameful and...
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The Hammocks, Florida
#842089
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