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I had a question on a final sale item that was sent to me in the wrong size. Wedge sandals.

After several days, I received an auto-response about returns, which didn't apply to me. My invoice was marked no returns, I didn't want to (nor could I) return them. I just needed the correct size. I tried to chat, I tried to call (on hold forever) and I replied again and again via the e-mail, but I never heard anything back again.

Do they not care? What a stupidly incompetent company, you lost another customer.

I gave the shoes to my daughter, they were her size. I'll stick with Nordstrom from now on.

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LadyScot
Naples, Florida, United States #1230061

I'm sure they will miss you.

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