Product: Saks Fifth Avenue Customer Care Clear all filters (0 of 19 reviews match)
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I bought $2000+ Gucci bag from Saks for my mother for her birthday. The package was being delivered by Fedex!!! I stayed home for the whole day on the day of delivery, and NO Package was delivered to my door!!! I called both Fedex and Saks. Its been 5 days post i...
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Anonymous
Anonomys

I had the EXACT same thing happen!! I ordered 2 Gucci bags, and Fed ex told Saks they were delivered, and I never received them. I do a lot of online ordering. This has been g...

Anonymous
Anonymous

That happened to me last month, will never trust them

2.5
Product
Saks Fifth Avenue Customer Care
I didn't like
  • Customer service
  • Lost package
#1266669
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I bought three dresses and tried to return them by mail.Packaged them with receipts. Three weeks later no credit on my debit card. Called. Said they never received receipts with purchases. Sent proof of purchases with copied receipts and fedex tracking #. No response....
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Saks Fifth Avenue Customer Care
#1085768
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I would like to make you aware of a situation that happened in your location in Beachwood, OH at the Beachwood Mall.If the situation itself wasnt bad enough, the way your associates handled it was even worse. On July 6th, I was in your contemporary denim section. After...
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Anonymous
Wanda

You can't blame someone else for your clumsiness. Why should a cashier get anywhere near your blood??? She could get some deadly disease from your blood! She is NOT a nurse! I...

Product
Saks Fifth Avenue Customer Care
#1075870
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Trying to return a defective item I ordered online.Have waited on hold for 30 minutes or longer on several occasions and then get a customer service person in the Phillipines who appears to be reading from a manual and barely understands English and is NOT helpful at...
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Saks Fifth Avenue Customer Care
#1070565
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FIRST I WON'T CHANGE MY SALESPERSON AGAIN AS I TOLD HER IF I TEXTED YOU IS TO DO A DEAL , SECOND I WILL THINK IN ANOTHER STORE IF I CAN'T TALK TO PATRICIA OR GO TO NORDSTROM WHERE AFTER 5 YEAR NEVER HAD AN ISSUED .... THIRD MAY BE I CAN GO TO PERFUMANIA EVEN THEY DON'T CARRY THIS KIND OF FRAGANCE.. AND ENDING IT BUYING IT BECAUSE MY GIRLFRIEND DESERVED IT BUT NOT 'CAUSE SAKS FIFTH AVENUE...
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3.3
Product
Saks Fifth Avenue Customer Care
I didn't like
  • Customer service
#1008026
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Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks sent me an item and it was delivered on 12/19/16 - I was gone on vacation out of state from 12-16 to 12/30.Our office didn't open until 1/3/17 and when I received the 91656605, I opened it and it was the correct designer, Givenchy but it was the wrong item. They...
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1.0
Product
Saks Fifth Avenue Customer Care
I didn't like
  • Customer service
  • Delivering wrong item
  • Distribution center
#1000995
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I am very disappointed in this company's customer service I called today on 1/27/17 and got a rude representative 2 weeks ago I ordered Versace sandals then get a email saying my order was cancelled due to them being sold out I call the customer service and one...
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Saks Fifth Avenue Customer Care
#998699
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Bought a Cartier watch for my husband.Later when I came back to return it because he didn't care for that style, they gave me a really hard time. First of all, the associate took the watch to show it to her manager and came back with the wrapping already off and...
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Anonymous
Monique

So you're saying if your husband liked it, you would've kept it??? We both know the answer to that! Try some honesty next time.

1.0
Product
Saks Fifth Avenue Customer Care
I didn't like
  • Worst customer service ever
  • Rip off at saks
  • Sarcastic remarks
#993764
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Saks Fifth Avenue Customer Care Review

Saks' phone service very very bad! And they told me I can't complain because they don't have a manger . And they hang up my phone two times! I can't believe a big company can do this to a customer! I need your company to tell the customers why we pay the money to bear this bad service!
Product
Saks Fifth Avenue Customer Care
#989198
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I had an experience with an employee at saks liberty street store In nyc.his name is angel Curtis and he was clearly higher then a kite. he was dancing taking selfies and interacting with friends while I stood there waiting for assistance. internet being what it I...
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Anonymous
Raegan

Wow, racist much??? I would think someone like you from a melting pot like N.Y. would be less stereotypical. If you're an adult, you should NEVER use such hostile words in you...

Product
Saks Fifth Avenue Customer Care
#988065
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