Product: Saks Fifth Avenue Customer Care Clear all filters (18 of 18 reviews match)
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I bought three dresses and tried to return them by mail.Packaged them with receipts. Three weeks later no credit on my debit card. Called. Said they never received receipts with purchases. Sent proof of purchases with copied receipts and fedex tracking #. No response....
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Saks Fifth Avenue Customer Care
#1085768
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I would like to make you aware of a situation that happened in your location in Beachwood, OH at the Beachwood Mall.If the situation itself wasnt bad enough, the way your associates handled it was even worse. On July 6th, I was in your contemporary denim section. After...
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Saks Fifth Avenue Customer Care
#1075870
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Trying to return a defective item I ordered online.Have waited on hold for 30 minutes or longer on several occasions and then get a customer service person in the Phillipines who appears to be reading from a manual and barely understands English and is NOT helpful at...
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Saks Fifth Avenue Customer Care
#1070565
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Saks Fifth Avenue Customer Care Review

#989198
Saks' phone service very very bad! And they told me I can't complain because they don't have a manger . And they hang up my phone two times! I can't believe a big company can do this to a customer! I need your company to tell the customers why we pay the money to bear this bad service!
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Saks Fifth Avenue Customer Care Review

#975324
2.7
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Any other retail store has normal customer service wait times of about 30 seconds. Saks Fifth Ave as big as it is - 20 minute to talk to clueless agents that put u on hold non stop
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FIRST I WON'T CHANGE MY SALESPERSON AGAIN AS I TOLD HER IF I TEXTED YOU IS TO DO A DEAL , SECOND I WILL THINK IN ANOTHER STORE IF I CAN'T TALK TO PATRICIA OR GO TO NORDSTROM WHERE AFTER 5 YEAR NEVER HAD AN ISSUED .... THIRD MAY BE I CAN GO TO PERFUMANIA EVEN THEY DON'T CARRY THIS KIND OF FRAGANCE.. AND ENDING IT BUYING IT BECAUSE MY GIRLFRIEND DESERVED IT BUT NOT 'CAUSE SAKS FIFTH AVENUE...
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3.3
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Saks Fifth Avenue Customer Care
I didn't like
  • Customer service
#1008026
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Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks Fifth Avenue - 91656605 - SENT ME WRONG ITEM
Saks sent me an item and it was delivered on 12/19/16 - I was gone on vacation out of state from 12-16 to 12/30.Our office didn't open until 1/3/17 and when I received the 91656605, I opened it and it was the correct designer, Givenchy but it was the wrong item. They...
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1.0
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Saks Fifth Avenue Customer Care
I didn't like
  • Manager
  • Distribution center
  • Delivering wrong item
#1000995
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I am very disappointed in this company's customer service I called today on 1/27/17 and got a rude representative 2 weeks ago I ordered Versace sandals then get a email saying my order was cancelled due to them being sold out I call the customer service and one...
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Saks Fifth Avenue Customer Care
#998699
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Bought a Cartier watch for my husband.Later when I came back to return it because he didn't care for that style, they gave me a really hard time. First of all, the associate took the watch to show it to her manager and came back with the wrapping already off and...
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1.0
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Saks Fifth Avenue Customer Care
I didn't like
  • Rip off at saks
  • Worst customer service ever
  • Unprofessional associates
#993764
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I had an experience with an employee at saks liberty street store In nyc.his name is angel Curtis and he was clearly higher then a kite. he was dancing taking selfies and interacting with friends while I stood there waiting for assistance. internet being what it I...
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Saks Fifth Avenue Customer Care
#988065
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I placed an order with Saks Fifth Avenue the representatives are very rude and condescending I had to call back 7 different times because my package was stolen they refused to honor what a supervisor promise me to give me a refund and also replace my package for free...
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Saks Fifth Avenue Customer Care
#977850
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It is the busy shopping season and I am trying to place an order for Christmas beyond the website's capabilities.I'm trying to get a live body on the phone or through their chat function. I have been trying for 4 HOURS to speak to SOMEBODY. No wonder these department...
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Saks Fifth Avenue Customer Care
#974602
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